Guest Service Agent Part-time Union Hotel

Silver Hotel Group; Toronto; On-site; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Scholarships

Wellness credits

Donation matching

Volunteer rewards

Referral program

Leadership development

Team building

Hotel discounts

Culture of recognition

Job summary

Silver Hotel Group, a Toronto-based hospitality company, is seeking a Guest Services Agent for Union Hotel in downtown Toronto. You will deliver warm, professional service to guests from check-in to check-out and support daily operations at the front desk.

The role emphasizes a guest-centric approach, effective communication, and teamwork. The position requires availability for days, evenings, weekends, and holidays and legal authorization to work in Canada.

Qualifications

• Customer Service experience, preferably in a Hotel Front Desk position.
• Excellent written and verbal communication skills.
• Maestro's or Opera experience is an asset.
• Available to work days, evenings, weekends, and/or holidays as required.
• Must be legally authorized to work in Canada.

Responsibilities

• Provide guests with a positive first and last impression and exceptional service.
• Interact with guests during check-in and check-out procedures.
• Create and cancel reservations; handle check-ins/check-outs.
• Greet calls professionally and manage inquiries.
• Balance and prepare shift end paperwork per hotel standards.
• Coordinate with hotel departments to ensure smooth operations.
• Handle guest registrations, room assignments, and special requests.
• Resolve guest complaints and assist with hotel services and events.
• Perform other duties as assigned by supervisor or department manager.

Skills

Customer Service

Communication Skills

Computer Literacy

Maestro/Opera experience

Results oriented

Self-motivated

Professional appearance

Flexible scheduling

Tools

Maestro/Opera

Job description

Why Join Us?

Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.

We’re a hidden gem in plain sight.

We are looking for an Outlets Manager to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!

Why You’ll Love Working With Us

Are you ready for your next career move? Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

We are currently looking for aGuest Services Agent!The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

The Guest Service Agent is primarily responsible for:

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check-in and check-out procedure;
• Create and cancel reservations as required, handle check-in and check-outs;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Work closely and maintain proper communication with all hotel departments;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Perform other duties assigned by the Supervisor or department manager.

What We are Looking for...

• Customer Service experience, preferably in a Hotel Front Desk position;
• Excellent written and verbal communication skills are essential;
• Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
• A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
• Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
• Available to work days, evenings, weekends, and/or holidays as required;
• Must be legally authorized to work in Canada.

This posting for an existing vacancy

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at905-362-9480.The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.