Front Desk Agent / Night Auditor

Coast Hotels Limited; Calgary; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Career advancement opportunities

Job summary

Coast Calgary Downtown Hotel & Suites by APA is seeking a Front Desk Agent/Night Auditor to provide outstanding guest service and front office support. This role involves day, evening and overnight shifts as part of a dynamic hospitality team.

Responsibilities include check-ins/outs, handling guest concerns, mail, billing, and data entry. A minimum 1 year in a similar role, strong communication skills, and MS Office proficiency are preferred.

Qualifications

• Minimum 1 year experience in similar position preferred.
• Advanced communication, interpersonal, and customer service skills.
• Technical aptitude.
• Beginner level in the use of MS Office Suite.
• Professional appearance and attitude.
• Bondable and aligned with Coast’s values.
• Must be able to work a flexible schedule including evenings, weekends and nights.

Responsibilities

• Provides customer service and handles front desk duties such as check-in/check-out.
• Handles guest concerns and assists with group arrivals/departures and luggage storage.
• Maintains policies, mail handling, and billing records.
• Prepares courier packages and updates databases with transactions and statistics.
• Inputs data accurately and produces standard reports for management.
• Verifies daily inputs and submits shift audits for night audit review.
• Supports cash, cheque, credit and debit transactions per hotel policies.

Skills

Customer service

Interpersonal skills

Technical aptitude

MS Office

Flexible schedule

Education

Secondary School Diploma

Tools

MS Office Suite

Job description

Coast Calgary Downtown Hotel & Suites by APA, 610 4 Ave SW, Calgary, Alberta, Canada

Job Description

Posted Thursday, August 20, 2026 at 9:00 AM | Expires Friday, August 28, 2026 at 8:59 AM

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Front Desk Agent/Night Auditor will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. This role requires day, evening and overnight shifts.

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Must be able to work a flexible schedule which includes evenings, weekends and nights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !

Coast Calgary Downtown Hotel & Suites by APA, 610 4 Ave SW, Calgary, Alberta, Canada