Part-Time Fraud Analyst: Protect Canada’s Payments

Interac; Toronto; On-site; CAD 30,000 - 47,000; Part time

Job summary

Interac is seeking a Part-Time Fraud Analyst to join the Fraud Operations team reporting to the Leader, Fraud Operations. You will monitor real-time transactions and collaborate with financial institutions to detect and prevent fraud.

The role emphasizes adherence to fraud management protocols, handling escalations, and maintaining SLAs while using the MUSIC framework to extract insights and improve detection.

Qualifications

• Bachelor's degree in finance, Business Administration, Criminal Justice, Information Technology, or a related field.
• Prior experience in customer service is an asset, contributing to effective client interactions and client resolution management.
• Attention to detail and accuracy in data review
• Basic data analysis skills to identify trends and anomalies
• Effective investigative skills with a focus on efficiency and managing large volumes of alert investigations
• Clear and concise written and verbal communication abilities
• Strong organizational and time management skills
• Ability to follow established processes and work independently with minimal supervision
• Basic proficiency in Microsoft Office Suite, especially Excel, is an asset
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Responsibilities

• Ensure compliance with established Fraud Management processes and KPIs to maintain a consistent approach to fraud alert investigations.
• Oversee centralized fraud mailboxes, promptly addressing stakeholder inquiries and escalating threats to protect the Interac brand reputation.
• Review, prioritize, and escalation client information requests as required, ensuring responses are timely and precise.
• Utilize the MUSIC framework (Measure, Understand, Solve, Implement, Check) in conjunction with available tools and data to extract key insights with a goal of continuous improvement in fraud detection.
• Identify and escalation emerging fraud trends with fraud operations and countermeasures to sustain effective fraud operations detection and countermeasures effectiveness.
• Support the INTERAC e-Transfer Helpdesk by managing and resolving tickets within established SLAs.
• Monitor accuracy, health and functionality of enterprise fraud systems, immediately escalating any system errors or issues to ensure continuity in fraud prevention.
• If required, act as a backup for Sr. Analysts, supporting tasks such as post-change validations, application health checks, and UAT/regression testing to strengthen system reliability and business value for stakeholders.

Skills

Data analysis

Attention to detail

Investigative skills

Communication (written and verbal)

Time management

Organization

Process adherence

Microsoft Excel

Education

Bachelor's degree in finance, business administration, criminal justice, information technology

Tools

Microsoft Office Suite

Excel

Job description

Interac is seeking a Part-Time Fraud Analyst to join the Fraud Operations team reporting to the Leader, Fraud Operations. You will monitor real-time transactions and collaborate with financial institutions to detect and prevent fraud.

The role emphasizes adherence to fraud management protocols, handling escalations, and maintaining SLAs while using the MUSIC framework to extract insights and improve detection.