Technical Support Coordinator

Interac Corp.; Toronto; On-site; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Benefits

RRSP

Wellness days

Employee assistance

Job summary

Interac Corp. in Toronto, Ontario, is seeking a Technical Support Coordinator to monitor system health, respond to incidents, and coordinate with Level 2 teams.

The role emphasizes collaboration, process improvement, and the creation of playbooks and knowledge articles. The ideal candidate has a CS/CE/InfoSec background with 2–3 years in a 24x7 environment, strong problem-solving skills, and familiarity with ServiceNow, Jira, Splunk, PagerDuty, and Dynatrace.

Qualifications

• Post-secondary degree/diploma with specialization in Computer Science, Computer Engineering, Information Security or equivalent work experience.
• 2–3 years of work experience in technology operations in a 24x7 environment.
• Strong team player, self-motivated, highly organized, able to multi-task in a fast-paced setting.
• Familiarity with event management tools and network monitoring systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Responsibilities

• Monitor application and infrastructure health and address issues before they escalate.
• Respond promptly to incidents and outages to minimize downtime.
• Identify, report, and escalate potential incidents.
• Perform initial triage and impact assessments of events.
• Escalate events to Level 2 Support and collaborate across teams.
• Document incidents, troubleshooting steps, and resolutions clearly.
• Support Incident, Change, Release and Problem management processes.
• Develop and maintain playbooks, knowledge articles, and process docs.

Skills

Incident response

Team collaboration

Network monitoring

Event management tools

Education

CS/CE/InfoSec degree or equivalent

Tools

ServiceNow

Jira

Splunk

PagerDuty

Dynatrace

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments. As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

Interac Real Time Payments Command Centre is currently recruiting a Technical Support, Coordinator role. This is a vacant role reporting into the Leader, Interac Real Time Payments Command Centre and an opportunity to join a growing team within a great organization that supports growth and professional development.

What You Will Do:

• Monitoring application and infrastructure health, identifying and addressing potential issues before they escalat.
• Responding promptly to incidents and outages, ensuring minimal downtime and impact on operations.
• Identifying, reporting, and investigating/escalating potential incidents.
• Conducting initial triage, including performing an impact assessment of detected events.
• Escalating events for further investigation by Level 2 Support teams.
• Collaborating with cross-functional and support teams to resolve complex technical issues.
• Performing technical recovery procedures
• Documenting incidents, troubleshooting steps, and resolutions in a clear and concise manner.
• Supporting the Incident, Change, Release and Problem management processes.
• Developing and maintaining playbooks, Knowledge articles, and process documentation.
• Managing chronic, repeat, and aging incidents with proper internal/external escalations.
• Exploring new automation opportunities for any repeated tasks to reduce human touch.
• Supporting and participating in new projects and initiatives.
• Other related tasks as required.

What You Bring:

• A degree/diploma from a post-secondary educational program with specialization in Computer Science, Computer Engineering, Information Security Program, or equivalent work experience.
• Minimum of 2-3 years of work experience in technology operations in a 24x7 environment.
• Strong team player, self-motivated, highly organized, and able to multi-task in a fast-paced, dynamic environment.
• Proficiency with event management tools and network monitoring systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with tools such as ServiceNow, Jira, Splunk, PagerDuty, Dynatrace
• Experience working with basic Office Suite (Outlook, MS Teams, SharePoint, etc.)
• Must be willing to work 12 hour shifts, in a 24x7 rotation schedule, including days, holidays, weekends, and overnights.
• Must have Government of Canada Secret Clearance or be eligible to obtain it.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Must be willing to work 100% onsite, hybrid options are not available for this position.

Nice to Have:

• ITIL V4 Certification or higher

What We’re Offering:

The hiring range for this position is $58,000 - $65,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

• Investing in the Future – Help us unlock digital prosperity for all Canadians.
• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.