Part-Time Fraud Analyst

Interac; Toronto; On-site; CAD 30,000 - 47,000; Part time

Job summary

Interac is seeking a Part-Time Fraud Analyst to join the Fraud Operations team reporting to the Leader, Fraud Operations. You will monitor real-time transactions and collaborate with financial institutions to detect and prevent fraud.

The role emphasizes adherence to fraud management protocols, handling escalations, and maintaining SLAs while using the MUSIC framework to extract insights and improve detection.

Qualifications

• Bachelor's degree in finance, Business Administration, Criminal Justice, Information Technology, or a related field.
• Prior experience in customer service is an asset, contributing to effective client interactions and client resolution management.
• Attention to detail and accuracy in data review
• Basic data analysis skills to identify trends and anomalies
• Effective investigative skills with a focus on efficiency and managing large volumes of alert investigations
• Clear and concise written and verbal communication abilities
• Strong organizational and time management skills
• Ability to follow established processes and work independently with minimal supervision
• Basic proficiency in Microsoft Office Suite, especially Excel, is an asset
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Responsibilities

• Ensure compliance with established Fraud Management processes and KPIs to maintain a consistent approach to fraud alert investigations.
• Oversee centralized fraud mailboxes, promptly addressing stakeholder inquiries and escalating threats to protect the Interac brand reputation.
• Review, prioritize, and escalation client information requests as required, ensuring responses are timely and precise.
• Utilize the MUSIC framework (Measure, Understand, Solve, Implement, Check) in conjunction with available tools and data to extract key insights with a goal of continuous improvement in fraud detection.
• Identify and escalation emerging fraud trends with fraud operations and countermeasures to sustain effective fraud operations detection and countermeasures effectiveness.
• Support the INTERAC e-Transfer Helpdesk by managing and resolving tickets within established SLAs.
• Monitor accuracy, health and functionality of enterprise fraud systems, immediately escalating any system errors or issues to ensure continuity in fraud prevention.
• If required, act as a backup for Sr. Analysts, supporting tasks such as post-change validations, application health checks, and UAT/regression testing to strengthen system reliability and business value for stakeholders.

Skills

Data analysis

Attention to detail

Investigative skills

Communication (written and verbal)

Time management

Organization

Process adherence

Microsoft Excel

Education

Bachelor's degree in finance, business administration, criminal justice, information technology

Tools

Microsoft Office Suite

Excel

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Part-Time Fraud Analyst role will report to the Leader, Fraud Operations. Fraud Analysts operate in a high-paced team environment, responsible for identifying and mitigating real-time threats across INTERAC products and services, including INTERAC e-Transfer, Konek Gateway Service, Interac Direct, International Remittance, Interac Debit & Cash (including cross-border transactions), and other emerging offerings. By evaluating high-risk transactions and managing customer escalations, Fraud Analysts play a critical role in maintaining the safety and security if Interac products.

Acting as the primary point of contact for client fraud operations teams, Fraud Analysts collaborate closely with fraud and risk teams at financial institutions and partner organizations to proactively detect and prevent fraudulent activity. Through adherence to established fraud management protocols, fraud analysts ensure that customer escalations are handled efficiently and in alignment with INTERAC's commitment to best-in-class customer service.

Start Date: Monday, January 11th, 2027

What You Will Do:

• Ensure compliance with established Fraud Management processes and KPIs to maintain a consistent approach to fraud alert investigations.


• Oversee centralized fraud mailboxes, promptly addressing stakeholder inquiries and escalating threats to protect the Interac brand reputation.


• Review, prioritize, and escalation client information requests as required, ensuring responses are timely and precise.


• Utilize the MUSIC framework (Measure, Understand, Solve, Implement, Check) in conjunction with available tools and data to extract key insights with a goal of continuous improvement in fraud detection.


• Identify and escalation emerging fraud trends with fraud operations and countermeasures to sustain effective fraud operations detection and countermeasures effectiveness.


• Support the INTERAC e-Transfer Helpdesk by managing and resolving tickets within established SLAs.


• Monitor accuracy, health and functionality of enterprise fraud systems, immediately escalating any system errors or issues to ensure continuity in fraud prevention.


• If required, act as a backup for Sr. Analysts, supporting tasks such as post-change validations, application health checks, and UAT/regression testing to strengthen system reliability and business value for stakeholders.

What You Bring:

• Bachelor's degree in finance, Business Administration, Criminal Justice, Information Technology, or a related field. An equivalent combination of education and relevant work experience may also be considered.


• Prior experience in customer service is an asset, contributing to effective client interactions and client resolution management.


• Attention to detail and accuracy in data review


• Basic data analysis skills to identify trends and anomalies


• Effective investigative skills with a focus on efficiency and managing large volumes of alert investigations


• Clear and concise written and verbal communication abilities


• Strong organizational and time management skills


• Ability to follow established processes and work independently with minimal supervision


• Basic proficiency in Microsoft Office Suite, especially Excel, is an asset


• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Why Join Us?

• Investing in the Future - Help us unlock digital prosperity for all Canadians.


• Innovative Thinking - Collaborate on products, practices, and platforms that redefine what's possible.


• Inclusive Culture - Be empowered to bring your whole self to work and realize your full potential.


• Inspiring Community - Work in an ecosystem where we lift each other up and rise together.


• Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background ch