Cards Fraud Analyst — Investigate & Protect

EQ Bank | Equitable Bank; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Generous vacation policy and personal days

Annual professional development allowance

Job summary

A leading financial institution in Toronto is seeking a Fraud Analyst to manage fraud investigations and assist clients. The role requires 2+ years in fraud/risk management and excellent communication skills. Responsibilities include monitoring fraud queues, analyzing investigations, and documenting findings. Hybrid work model offered with competitive benefits and a strong commitment to diversity and inclusion.

Qualifications

• 2+ years experience in Fraud and/or Risk Management in the Financial Industry.
• 2+ years customer service experience within the Financial Industry.
• Knowledge of internet and emerging online payment methods.

Responsibilities

• Monitor inbound fraud queue and service clients.
• Analyze data and provide insights and recommendations.
• Document actions and information throughout investigations.

Skills

Analytical skills

Customer service

Communication skills

Time management

Attention to detail

Education

Post secondary education

Tools

Microsoft Office

Fraud monitoring tools

Job description

A leading financial institution in Toronto is seeking a Fraud Analyst to manage fraud investigations and assist clients. The role requires 2+ years in fraud/risk management and excellent communication skills. Responsibilities include monitoring fraud queues, analyzing investigations, and documenting findings. Hybrid work model offered with competitive benefits and a strong commitment to diversity and inclusion.