Part-Time Floor Leader: Lead Sales & Customer Experience

Socket.dev; Winnipeg; On-site; CAD 20,000 - 29,000; Part time

Job summary

Lush Handmade Cosmetics is seeking a Part Time Floor Leader in Winnipeg, Manitoba. You will lead a team of sales associates on the shop floor, drive sales, and deliver exceptional customer service.

The role involves brand education, product demonstrations, and ensuring operational excellence across the store. You’ll train and coach staff, support DEIB initiatives, and help maintain visuals, inventory, and store standards while fostering a positive, energetic work environment for both customers

Qualifications

• Minimum 1 year of experience in: customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving issues related to customer service in day-to-day operations
• A fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Fluency in Spanish, French or other languages

Responsibilities

• Driving Sales: Use StoreForce dashboard results to coach the sales team and adjust shop floor structure to meet/exceed sales goals.
• Customer Experience: Lead by example delivering a world-class customer experience on the shop floor, including product demonstrations.
• Building the Brand: Educate customers on Lush brand values and policies on animal testing, ethics, and packaging.
• Product Passion: Deepen product knowledge and make informed recommendations for customer needs.
• Development: Train and coach Sales Ambassadors on techniques and product knowledge to improve performance.
• DEIB: Encourage open communication and promote belonging across the team.

Job description

Lush Handmade Cosmetics is seeking a Part Time Floor Leader in Winnipeg, Manitoba. You will lead a team of sales associates on the shop floor, drive sales, and deliver exceptional customer service.

The role involves brand education, product demonstrations, and ensuring operational excellence across the store. You’ll train and coach staff, support DEIB initiatives, and help maintain visuals, inventory, and store standards while fostering a positive, energetic work environment for both customers