Floor Leader: Skincare Sales & Team Coach

Socket.dev; Kitchener; On-site; CAD 44,915,000 - 58,390,000; Full time

Job summary

Lush Handmade Cosmetics in Canada is seeking a Floor Leader to support the Store Management Team, drive sales, and deliver exceptional customer experiences on the shop floor. You will coach a team of sales associates, lead product demonstrations, and uphold Lush brand values in a fast-paced environment.

The role emphasizes training, DEIB-friendly leadership, and building a positive, productive store culture with a focus on skincare and ethical cosmetics.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.

Responsibilities

• Drive sales and improve customer experience on the shop floor.
• Lead and train Sales Ambassadors to achieve goals and high standards.
• Educate customers on Lush brand values and product principles.

Skills

Customer service

Sales

Cash handling

Opening/closing procedures

Supervisory experience

Problem-solving

Skincare knowledge

Flexible schedule

Job description

Lush Handmade Cosmetics in Canada is seeking a Floor Leader to support the Store Management Team, drive sales, and deliver exceptional customer experiences on the shop floor. You will coach a team of sales associates, lead product demonstrations, and uphold Lush brand values in a fast-paced environment.

The role emphasizes training, DEIB-friendly leadership, and building a positive, productive store culture with a focus on skincare and ethical cosmetics.