Part-Time Floor Leader: Elevate Sales & Customer Experience

Lush; Toronto; On-site; CAD 35,818,000 - 44,083,000; Part time

Job summary

Lush Toronto Yorkdale is seeking a Part Time Floor Leader to support the Store Management Team across all areas of the business. You'll work on the shop floor, leading a team of sales associates to meet and exceed goals while delivering an exceptional customer experience.

You’ll coach and train staff, drive sales with data-driven coaching, manage cash handling and opening/closing procedures, maintain visuals, stock and standards, and promote Lush values in every customer interaction.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience including coaching, feedback and training.
• Problem-solving skills for day-to-day customer service.
• Ability to work in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales and deliver an exceptional customer experience on the shop floor.
• Lead and train Sales Ambassadors and peers on effective sales techniques.
• Educate customers on Lush brand values and product knowledge.
• Ensure store visuals, merchandising, stock, and standards are maintained.
• Support cash handling, opening/closing procedures and daily reconciliations.

Skills

Customer service

Sales

Cash handling

Opening/closing procedures

Supervisory experience

Problem solving

Team leadership

Job description

Lush Toronto Yorkdale is seeking a Part Time Floor Leader to support the Store Management Team across all areas of the business. You'll work on the shop floor, leading a team of sales associates to meet and exceed goals while delivering an exceptional customer experience.

You’ll coach and train staff, drive sales with data-driven coaching, manage cash handling and opening/closing procedures, maintain visuals, stock and standards, and promote Lush values in every customer interaction.