Part-Time Customer Service Operator

Armstrongs; Edmonton; On-site; CAD 22,730 - 24,108; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401(k) retirement plan

Generous PTO

Job summary

Armstrongs is seeking dedicated individuals for alarm response roles in Edmonton, Canada. Responsibilities include promptly processing alarm signals, dispatching necessary authorities, and accurately documenting all actions.

The ideal candidate is calm, reliable, and professional, with a high school diploma and a preference for customer service experience. Competitive pay and comprehensive benefits are offered.

Qualifications

• Must be 18 years of age or older.
• Ability to work in a fast-paced environment with stress.
• Willing to work weekends and holidays.

Responsibilities

• Process and respond to alarm signals accurately.
• Dispatch authorities as necessary.
• Document responses to alarm signals.

Skills

Calm and professional demeanor

Customer service experience

Education

High school diploma or equivalent

Job description

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily.

Reasons You'll Love Working Here

• Starting pay: $16.50/hour (day shift), $17.50/hour (overnight shift)
• Two weeks of paid, hands‑on training
• Guaranteed hours with job security
• Opportunities for career growth and advancement
• A fun work culture, company parties, team activities, personal development and more
• No sales, no surveys—just helping people

What You'll Do

• Process and respond to alarm signals quickly, accurately, and professionally in stressful situations
• Dispatch the proper authorities and verify that help is on the way
• Document all responses accurately for the signals
• Learn and utilize multiple software systems efficiently
• Participate in training and development for professional growth

What We’re Looking For

• Must be 18 years of age or older with a high school diploma or equivalent
• Calm, reliable, and professional in a fast‑paced environment with high‑pressure situations; willing to work weekends and holidays
• Must be able to pass a background check and a two‑week training class
• Experience in customer service is preferred
• Must reside in Canada and be legally authorized to work

Benefits

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Well‑being and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar, LLC is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Becklar is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.