Part-Time Clinic Experience & Scheduling Associate

CBI Health; Calgary; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Continuous learning

Benefits package

Flexible hours

Job summary

CBI Health – Calgary North (Harvest Hills) is seeking a part-time Clinic Experience Associate to greet clients, answer questions and assist with scheduling. You will help create a welcoming environment and support clinic operations while maintaining client confidentiality.

The role emphasizes personalized client care, assisting with scheduling (including online booking) and using digital tools such as the Client Portal. Hours are weekdays 2pm–6pm.

Qualifications

• A natural ability to connect with people and build strong relationships.
• Demonstrated ability to identify problems quickly coupled with strong problem solving skills.
• Be Pro-active and Results-oriented.
• Strong written and verbal communication skills.
• Ability to switch between tasks quickly and with ease.
• Excellent time management and organizational skills with attention to detail.
• Excellent listening and observational skills.
• Strong computer literacy with various applications and programs (Microsoft Office).
• Ability to work independently and as part of a cohesive team.

Responsibilities

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
• Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Facilitate effective flow within the clinic

Skills

People skills

Problem solving

Proactive

Communication

Time management

Organizational skills

Attention to detail

Team player

Digital literacy

Tools

Microsoft Office

Job description

CBI Health – Calgary North (Harvest Hills) is seeking a part-time Clinic Experience Associate to greet clients, answer questions and assist with scheduling. You will help create a welcoming environment and support clinic operations while maintaining client confidentiality.

The role emphasizes personalized client care, assisting with scheduling (including online booking) and using digital tools such as the Client Portal. Hours are weekdays 2pm–6pm.