Clinic Experience Specialist | Welcoming & Scheduling

CBI Health Group; Milton; Hybrid; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Learning & growth

Benefits package

Flexible hours

Job summary

CBI Health Group is seeking a Clinic Experience Associate in Milton, ON to welcome clients, answer questions, and support scheduling within a busy clinic. You will help maintain smooth operations, educate clients on digital tools, and ensure confidentiality of health information.

This role emphasizes a warm, responsive approach to every visitor. Ideal candidates are outgoing, proactive, and able to multitask while delivering excellent administrative support in a cooperative team environment.

Qualifications

• Strong interpersonal and communication skills to greet and assist clients.
• Ability to identify problems quickly and propose solutions.
• Proactive, results-oriented mindset with attention to detail.
• Excellent time management and organizational skills.
• Comfort working with digital tools and scheduling systems.

Responsibilities

• Create a welcoming environment for clients and colleagues.
• Respond to inquiries in person, by phone, and by digital channels within 24 hours.
• Manage scheduling to align with Care Plans and clinic workflow.
• Educate clients on digital tools and online booking.
• Maintain client confidentiality and secure records.
• Support clinic operations and flow.

Skills

People skills

Communication

Problem solving

Time management

Microsoft Office

Team player

Tools

Microsoft Office

Job description

CBI Health Group is seeking a Clinic Experience Associate in Milton, ON to welcome clients, answer questions, and support scheduling within a busy clinic. You will help maintain smooth operations, educate clients on digital tools, and ensure confidentiality of health information.

This role emphasizes a warm, responsive approach to every visitor. Ideal candidates are outgoing, proactive, and able to multitask while delivering excellent administrative support in a cooperative team environment.