Part Time Casino Security Guard

Ace-Casinos-Blackfoot; Calgary; Vor Ort; CAD 23.000 - 34.000; Teilzeit

Zusammenfassung

Ace-Casinos-Blackfoot is seeking a Security Guard to maintain a safe and welcoming environment at our Blackfoot casino. This part-time, hourly role focuses on protecting property, assisting guests, and upholding our high standards of service.

You will work with the Security team, respond to incidents, enforce rules, and participate in emergency procedures. English proficiency, strong communication, and basic computer skills are required; gaming registrations are assets.

Qualifikationen

• 1–3 years of security experience preferred.
• 1–3 years of customer service experience required.
• Proficient in English (written and oral).
• Strong communication and interpersonal skills.
• Training in conflict de-escalation and resolution (asset).

Aufgaben

• Promote positive customer service throughout the casino.
• Respond to inquiries and assist patrons as needed.
• Maintain vigilance to ensure the safety of patrons and staff.
• Communicate regularly with team members and supervisors regarding suspicious activity or misconduct.
• Assist in the removal of disruptive, intoxicated, or banned individuals.
• Escort guests and staff upon request.
• Implement emergency protocols including evacuation procedures.
• Respond promptly to incidents and medical emergencies.
• Follow all OH&S procedures and practices.
• Document irregular or illegal activities in logs and incident reports.
• Safeguard confidential information.
• Perform assigned duties professionally and efficiently.
• Assist with snow removal and entrance maintenance during inclement weather.

Kenntnisse

Customer service

Communication

Conflict de-escalation

Tools

Microsoft Office

Jobbeschreibung

Job Title: Security Guard

Job Classification: Part Time -Hourly

Location/Base: Blackfoot

Department: Security

Reports To: Security Supervisor, SecurityManager

Revised Date: 2025-04-10

JobOverview

Security Guards are responsible for maintaining a safe, secure, and welcoming environment for all guests and employees. They protect company property and assets while delivering exceptional customer service.

KeyResponsibilities

• Promote positive customer service throughout the casino.
• Respond to inquiries and assist patrons as needed.
• Maintain vigilance to ensure the safety of patrons and staff.
• Communicate regularly with team members and supervisors regarding suspicious activity or misconduct.
• Assist in the removal of disruptive, intoxicated, or banned individuals.
• Escort guests and staff upon request.
• Implement emergency protocols including evacuation procedures.
• Respond promptly to incidents and medical emergencies.
• Assist with distribution and locking of table boxes during opening and closing.
• Follow all OH&S procedures and practices.
• Document irregular or illegal activities in logs and incident reports.
• Safeguard confidential information.
• Perform assigned duties professionally and efficiently.
• Assist with snow removal and entrance maintenance during inclement weather.
• Perform other duties as assigned.

Qualifications

• 1–3 years of security experience preferred.
• 1–3 years of customer service experience required.
• Proficient in English (written and oral).
• Strong communication and interpersonal skills.
• Training in conflict de‑escalation and resolution (asset).
• Basic computer knowledge (Microsoft Office an asset).
• Valid AGLC Gaming Registration and clear Criminal Record Check.
• AGLC Certifications: ProTect, ProServe, Reel Facts, Deal Us In Phase 1 & 2, Anti‑Money Laundering.
• Standard First Aid Level C with AED.
• Alberta Security Services and Investigators License (asset).

WorkConditions and Physical Requirements

• Able to walk, stand, or sit for extended periods throughout the casino.
• Frequent communication with guests and staff; must exchange accurate and professional information.
• Occasional kneeling, pushing, pulling, and use of ladders or stairs.
• Frequent lifting and carrying up to 50lbs.
• Work in a fast‑paced, indoor environment under pressure.
• Ability to restrain individuals and respond to physical altercations.
• Ability to operate snow removal devices.