Part Time Casino Security Guard

ACE Casinos Blackfoot; Calgary; Presencial; CAD 25 000 - 30 000; Tempo parcial

Resumo da oferta

ACE Casinos Blackfoot in Alberta is seeking a part-time Security Guard to maintain a safe and welcoming environment for guests and staff. You will protect property and assets while delivering customer service.

Responsibilities include responding to inquiries, maintaining vigilance, following emergency protocols, assisting with snow removal, documenting logs, and adhering to OH&S procedures. Prior experience and AGLC registrations are required/asset.

Qualificações

• 1–3 years of security experience preferred.
• 1–3 years of customer service experience required.
• Proficient in English (written and oral).
• Training in conflict de-escalation and resolution (asset).
• AGLC Certifications: ProTect, ProServe, Reel Facts, Deal Us In, AML.

Responsabilidades

• Promote positive customer service throughout the casino.
• Respond to inquiries and assist patrons as needed.
• Maintain vigilance to ensure the safety of patrons and staff.
• Communicate regularly with team members and supervisors regarding suspicious activity.
• Escort guests and staff when requested.
• Implement emergency protocols including evacuation procedures.
• Respond promptly to incidents and medical emergencies.
• Follow OH&S procedures and practices.
• Document logs and incident reports for irregular or illegal activities.
• Safeguard confidential information.
• Perform duties professionally and efficiently.
• Assist with snow removal and entrance maintenance during inclement weather.

Conhecimentos

Strong communication

Interpersonal skills

Conflict de-escalation

Basic computer knowledge

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Title: Security Guard

Job Classification: Part Time -Hourly

Location/Base: Blackfoot

Department: Security

Reports To: Security Supervisor, SecurityManager

Revised Date: 2025-04-10

JobOverview

Security Guards are responsible formaintaining a safe, secure, and welcoming environment for all guests andemployees. They protect company property and assets while deliveringexceptional customer service.

KeyResponsibilities

• Promote positive customer servicethroughout the casino.
• Respond to inquiries and assist patronsas needed.
• Maintain vigilance to ensure the safetyof patrons and staff.
• Communicate regularly with team membersand supervisors regarding suspicious activity or misconduct.
• Assist in the removal of disruptive,intoxicated, or banned individuals.
• Escort guests and staff upon request.
• Implement emergency protocols includingevacuation procedures.
• Respond promptly to incidents and medicalemergencies.
• Assist with distribution and locking oftable boxes during opening and closing.
• Follow all OH&S procedures andpractices.
• Document irregular or illegal activitiesin logs and incident reports.
• Safeguard confidential information.
• Perform assigned duties professionallyand efficiently.
• Assist with snow removal and entrancemaintenance during inclement weather.
• Perform other duties as assigned.

Qualifications

• 1–3 years of security experiencepreferred.
• 1–3 years of customer service experiencerequired.
• Proficient in English (written and oral).
• Strong communication and interpersonalskills.
• Training in conflict de-escalation andresolution (asset).
• Basic computer knowledge (MicrosoftOffice an asset).
• Valid AGLC Gaming Registration and clearCriminal Record Check.
• AGLC Certifications: ProTect, ProServe,Reel Facts, Deal Us In Phase 1 & 2, Anti-Money Laundering.
• Standard First Aid Level C with AED.
• Alberta Security Services andInvestigators License (asset).

WorkConditions and Physical Requirements

• Able to walk, stand, or sit for extendedperiods throughout the casino.
• Frequent communication with guests andstaff; must exchange accurate and professional information.
• Occasional kneeling, pushing, pulling,and use of ladders or stairs.
• Frequent lifting and carrying up to 50lbs.
• Work in a fast-paced, indoor environmentunder pressure.
• Ability to restrain individuals andrespond to physical altercations.
• Ability to operate snow removal devices.