Part-Time Banking Experience Specialist

TD Bank; Yellowknife; On-site; CAD 31,000 - 39,000; Part time

Job summary

TD Canada Trust in Yellowknife is seeking a customer service professional to handle routine banking transactions, advise customers on TD products, and maintain a positive branch experience. This role requires accuracy, courtesy, and strong interpersonal skills in a fast-paced environment.

You will process deposits, withdrawals, bill payments, and referrals while upholding TD standards and ethics, with a focus on delivering exceptional service and teamwork.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Proficiency with MS Office (Word, Excel, Outlook) and internet.
• Strong communication and organizational skills in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Time management

Communication

Customer service

Detail oriented

Initiative

Education

High School diploma

Undergraduate degree

Tools

MS Office

Job description

TD Canada Trust in Yellowknife is seeking a customer service professional to handle routine banking transactions, advise customers on TD products, and maintain a positive branch experience. This role requires accuracy, courtesy, and strong interpersonal skills in a fast-paced environment.

You will process deposits, withdrawals, bill payments, and referrals while upholding TD standards and ethics, with a focus on delivering exceptional service and teamwork.