Banking Customer Experience Champion

The Toronto-Dominion Bank (Canada); Whitehorse; On-site; CAD 64,472,000 - 81,176,000; Full time

Job summary

TD Canada Trust in Whitehorse, Yukon, is seeking a Customer Experience Associate to deliver high‑quality banking interactions and accurate financial processing. You will identify customer needs and propose suitable TD products while maintaining compliance with procedures and ethics.

The role emphasizes smooth, friendly service, teamwork, and ongoing development in a fast-paced branch environment. This position supports a broader TD commitment to customers and community.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions accurately and as per procedures.
• Understand customer needs to recommend banking solutions.
• Respond and resolve customers' concerns using standard procedures.
• Promote banking solutions and complete business processes timely.
• Connect with customers to advise on banking solutions and processes.
• Support a positive and equitable work environment by promoting team effectiveness and personal development.
• Keep coworkers updated on status of routine activities.
• Deliver quality customer experiences and suggest operational improvements

Skills

MS Office

Administration

Communication

Time management

Organizational skills

Education

High School diploma

Undergraduate degree or equivalent

Job description

TD Canada Trust in Whitehorse, Yukon, is seeking a Customer Experience Associate to deliver high‑quality banking interactions and accurate financial processing. You will identify customer needs and propose suitable TD products while maintaining compliance with procedures and ethics.

The role emphasizes smooth, friendly service, teamwork, and ongoing development in a fast-paced branch environment. This position supports a broader TD commitment to customers and community.