Part-Time Banking Customer Experience Specialist

TD; Town of Barrhead; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Barrhead, Alberta, is seeking a Customer Experience Associate to deliver outstanding service, process transactions accurately, and advise customers on suitable banking solutions for their needs.

You’ll work in a collaborative branch team, handle deposits, withdrawals and bill payments, resolve inquiries with courtesy, and contribute to a positive, efficient customer experience while upholding TD's standards of integrity and service.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Proficient in MS Office and basic internet usage.
• Clear, effective communication with customers and colleagues.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs and recommend banking solutions.
• Respond and resolve customer inquiries with standard procedures.
• Achieve goals by promoting banking solutions and completing tasks accurately.
• Provide courteous, clear banking guidance and maintain teams' status updates.
• Support a positive, diverse work environment and continuous improvement.

Skills

MS Office

Customer service

Time management

Communication

Detail oriented

Education

High School Diploma

1+ years experience

Undergraduate degree asset

Job description

TD Canada Trust in Barrhead, Alberta, is seeking a Customer Experience Associate to deliver outstanding service, process transactions accurately, and advise customers on suitable banking solutions for their needs.

You’ll work in a collaborative branch team, handle deposits, withdrawals and bill payments, resolve inquiries with courtesy, and contribute to a positive, efficient customer experience while upholding TD's standards of integrity and service.