Part-Time After-Sales Customer Service Agent

Home Société; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading furniture and home décor company in Toronto is seeking a Part-Time After-Sales Customer Service Agent. This role involves assisting customers with their orders, ensuring satisfaction, and liaising with delivery services. Ideal candidates should possess 2 years of customer service experience and have strong problem-solving skills. The position offers flexible scheduling and a competitive hourly wage.

Benefits

Competitive salary

Flexible part-time schedule

On-site parking

Employee discounts

Comprehensive training

Qualifications

• 2 years experience in customer service department.
• Excellent problem solving and listening skills to ensure a premium customer experience.
• Strong verbal and written communication skills.

Responsibilities

• Assist customers with issues regarding their furniture order.
• Liaise with delivery providers to address concerns.
• Investigate complaints and communicate solutions to customers.

Skills

Customer service experience

Problem solving

Organizational skills

Communication skills

Multitasking

Tools

MS Office

Inventory operating systems

Job description

Overview

HOME SOCIÉTÉ, division of Group Home Société, is a Canadian enterprise grouping together several well-known brands including Maison Corbeil, MUST and Jardin de Ville, and stands out as a leader in the design and marketing of mid / high-end indoor and outdoor furniture.

Our 80,000 square foot furniture and home décor store is located in the Caledonia Design District; including 3 stores in one, Maison Corbeil, Jardin de Ville and Must.

We are currently seeking to fill a Part-Time After-Sales Customer Service Agent for our North-York store.

Some of What We Offer

• A competitive salary based on your experience, recognizing your unique skills and contributions
• Flexible part-time schedule, 4 days per week, including Saturday and Sunday (9 a.m. to 5 p.m.), plus weekday shifts tailored to your availability.
• A positive and supportive work environment, led by an engaging and knowledgeable manager who's invested in your success
• Free on-site parking and an easily accessible location for a hassle-free commute
• Comprehensive, fully paid training setting you up for success from day one
• Opportunities for long-term career growth, because we believe in promoting from within
• Exclusive employee discounts on our wide range of products

Responsibilities

• Assist our customers with the different issues with their furniture order and ensure their satisfaction through phone, email and in person contact
• Liaise with delivery providers to determine issues happening on delivery and to reassure clients regarding resolution of concerns
• Investigate complaints and concerns, contact different departments and third party resources to find solutions and communicate with the customers to resolve the situation
• Respond to the client inquiries and create service work orders as required, in accordance with the company's policies and procedures
• Coordinate the service call and follow through to assure the complete satisfaction of our clientele
• Enter the information into the system and track the actions and results according to the situation
• Maintaining the customer satisfaction by being proactive, creative and organized
• Assist with other store admin duties as required

What You Bring to the Team

• 2 years experience in customer service department
• Excellent problem solving, listening skills and empathy required to ensure a premium customer experience
• Exceptional follow up, organizational and computer skills to be efficient in the role
• Strong verbal and written communication skills
• Solid multitasking with an emphasis on attention to detail
• At ease with inventory operating systems and proficient computer skills (emails, MS Office, etc)
• Ability to thrive under pressure and in a fast-paced environment
• A positive attitude and ability to work well independently and in a team setting

If you think you are the Part-Time After-Sales Customer Service Agent we are looking for, do not hesitate to apply today. We are looking forward to meeting you

Laurence and Melanie

Job Details

• Job Types : Part-time, Permanent
• Pay : From $20.00 per hour
• Expected hours : 16 – 32 per week
• Benefits : Casual dress
• Company events
• On-site parking
• Ability to commute / relocate : Toronto, ON M6A 3B9 : reliably commute or plan to relocate before starting work (required)
• Application question(s) : Are you available to work every weekends (Saturday and Sunday 9AM-5PM) ?
• Experience : After-Sales : 2 years (preferred); Customer service : 2 years (preferred)
• Work Location : In person