Part-Time Team Lead - Oshawa Centre

The Body Shop; Oshawa; On-site; CAD 21,000 - 26,000; Full time

Job summary

The Body Shop in Oshawa is seeking an energetic Customer Consultant to support the Store Management team in delivering retail excellence and engaging customer experiences. You will help drive strong sales results and develop customer loyalty through product knowledge and storytelling.

You will coach fellow Customer Consultants, assist with onboarding, and contribute to visual merchandising, store cleanliness, and day-to-day operations, while maintaining a positive mindset and flexible approach.

Qualifications

• Experience in a customer-facing role.
• Strong communication and listening skills.
• Ability to build rapport with customers and provide solutions.

Responsibilities

• Support Store Management to deliver retail excellence and driving sales.
• Handle customer questions and concerns efficiently and share feedback with Store Management.
• Proactively assist with visual merchandising, inventory, and store cleanliness.
• Coach Customer Consultants to drive customer engagement through storytelling and product demos.
• Support onboarding and training of new Customer Consultants.
• Maintain a positive, flexible attitude and manage time across tasks.

Skills

Customer service

Communication

Interpersonal skills

Time management

Independence

Coaching/mentoring

Customer loyalty building

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required