Parking Coordinator (2nd Shift)

Cushman & Wakefield; Saskatoon; On-site; CAD 37,000 - 44,000; Full time

Job summary

Cushman & Wakefield in Saskatoon is seeking a Parking Coordinator for the 2nd shift to deliver a positive image and customer service excellence. You will handle intercoms, phones, and in-person inquiries, ensuring accurate monthly parking files and transactions, while supporting the Parking Manager as needed.

The role requires a high school diploma, 2+ years in customer service, and a willingness to work in a fast-paced outdoor/indoor environment; compensation ranges from $37,400 to $44,000 per

Qualifications

• Minimum High School Diploma with (preferred) post-secondary diploma/certificate in administration.
• 2+ years experience in customer service.
• 1+ years supervisory experience (preferred).
• Excellent knowledge of good customer service practices and must display a high level of professionalism.
• Strong communications, listening, organizational and problem solving skills.
• Good conflict resolutions skills.
• Proficiency with computers (Word, Excel, Outlook, Internet), POS system, high volume telephone switchboards.
• Valid Class 5 driver's license.
• Must be able to provide clear criminal background check.

Responsibilities

• Respond to customers via parking station intercoms, phones, or in person.
• Assist customers with enquiries or concerns related to machine usage.
• Create and maintain monthly parking files, including selling new monthly parking.
• Preform daily financial reconciliations for the automated parking equipment.
• Preform daily data collection on machine usage.
• Record and balance daily charge back validations for invoicing.
• Reconcile daily EFT transactions.
• Create and monitor specialty charge back validations for events for invoicing.
• Monitor the parking equipment.
• Troubleshoot parking equipment concerns and preform small repairs or technical assistance.
• Complete monthly audits of transponder inventory.
• Monitor supplies and report to Manager when more needed.
• Manage and balance petty cash fund.
• Preform the duties of the Parking Manager in their absence as directed.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organization

Conflict resolution

Computer skills

POS system

Phone switchboard

Driver's license

Education

High School Diploma

Administration diploma/certificate

Tools

Word

Excel

Outlook

Telephone system

Job description

Job Title

Parking Coordinator (2nd Shift)

Job Description Summary

Midtown seeks a full-time, customer service oriented professional to deliver and maintain a positive and professional image of Midtown. We are looking for an individual who is efficient, can multi-task, can work well under pressure, and is comfortable being a member of a team or working alone as required. The ideal candidate for this position is resourceful, a good problem solver and organized. Assuring a steady completion of workload in a timely manner is key to success in this position.

Job Description

Schedule

Wed-Fri 12:30p-8:30p, Sat 11:30a-7:30p, Sun 10:30a-6:30p

Tasks & Responsibilities

Customer Relations / Communications

• Respond to customers via parking station intercoms, phones, or in person
• Assist customers with enquiries or concerns related to machine usage
• Create and maintain monthly parking files, including selling new monthly parking

Administrative

• Preform daily financial reconciliations for the automated parking equipment
• Preform daily data collection on machine usage
• Record and balance daily charge back validations for invoicing
• Reconcile daily EFT transactions
• Create and monitor specialty charge back validations for events for invoicing
• Monitor the parking equipment
• Troubleshoot parking equipment concerns and preform small repairs or technical assistance
• Complete monthly audits of transponder inventory
• Monitor supplies and report to Manager when more needed
• Manage and balance petty cash fund
• Preform the duties of the Parking Manager in their absence as directed
• Other duties as assigned

Qualifications

• Minimum High School Diploma with (preferred) post-secondary diploma/ certificate in administration
• 2+ years experience in customer service
• 1+ years supervisory experience (preferred)
• Excellent knowledge of good customer service practices and must display a high level of professionalism and positive attitude at all times
• Strong communications (written & verbal), listening, organizational and problem solving skills
• Good conflict resolutions skills
• Proficiency with computers (Word, Excel, Outlook, Internet), POS system, High volume telephone switchboards
• Valid Class 5 drivers license
• Must be able to provide clear criminal background check

Working Conditions

• Fast paced office environment in downtown Saskatoon
• Fast paced customer service via intercoms
• Outdoor work as required, all weather conditions potentially
• Breaks at station
• Occasional varied shift times as required

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 37,400.00 - $44,000.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”