Para-Transit Dispatcher

Student Transportation of Canada; Calgary; On-site; CAD 42,000 - 58,000; Full time

Job summary

Student Transportation of Canada in Calgary is seeking a Para-Transit Dispatcher to coordinate daily runs and ensure safe, reliable service for riders with special needs. You will manage driver check-ins, coordinate with maintenance during breakdowns, handle calls with tact, and perform administrative duties; paid Class 4 training and licensing are provided.

Strong local map-reading skills, clear communication, and the ability to multitask under pressure are essential; shifts include early

Qualifications

• Valid Class 5 (non-GDL) driver's license with a clear record.
• Map reading and knowledge of the city.
• Strong communication skills with drivers, customers and the public.
• Ability to multitask and work under pressure.

Responsibilities

• Ensure that all driver check-ins are accounted for.
• Facilitate communication during breakdowns between drivers and maintenance.
• Provide tactful and professional phone assistance.
• Administrative duties (filing and reports).
• Para-Transit training provided; may cover a run; Class 4 training/licensing provided.

Skills

Communication

Map reading

Multitasking

Driver's license

Job description

65 Highfield Pl SE
Calgary, AB T2G 4Z7, CAN

Description

Para-Transit Dispatcher

Join our STS (Specialized Transportation Services) team! This department is responsible for safely transporting special needs customers on a daily basis and must be committed to providing superior service.

The Dispatcher is responsible for effective day-to-day communication between driving staff and STS Operations to ensure the safe and efficient completion of runs.

Multiple openings - both full-time and part-time positions available. For the full-time opening, shifts are weekdays, either 5:00 am to 1:30 pm or 4:00 pm to 12:00 am. Part-time shifts include weekdays from 1:00 pm to 4:00 pm and weekends from 5:00 am to 1:30 pm or 4:00 pm to 12:00 am.

Primary Responsibilities

• Ensure that all driver check-ins are accounted for
• Deal with unit breakdowns by facilitating communication between drivers and maintenance personnel, and ensure that the route involved is completed
• Provide tactful and professional phone assistance
• Administrative duties (such as filing and reports)
• Para-Transit training will be provided, as you may be required to cover a run if necessary; paid Class 4 training and licensing will be provided

Requirements

• Valid Class 5 (non-GDL) driver’s license with a clear driving record
• Map reading skills with knowledge of the city
• Strong communication skills, with the ability to handle driver, customer, and public concerns
• Clear criminal record
• Ability to multitask and work well under pressure