Palladino Auto Group - Service Advisor

Palladino Auto Group; Greater Sudbury; Vor Ort; CAD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive benefits package

Professional development & training

Employee purchase program

Retirement savings plan

Employee & Family Assistance Program

Discounted home & auto insurance

Accessibility commitment

Accommodations available

Zusammenfassung

Palladino Auto Group is seeking a Service Advisor to be the first point of contact in the Service Department. You will build lasting relationships with customers, guiding them on vehicle maintenance to ensure safety and reliability.

You will collaborate with Sales, the Service Appointment Coordinator, and Technicians to deliver outstanding service. Comprehensive training is provided to master processes and systems.

Qualifikationen

• High school diploma or equivalent is required.
• Automotive customer service experience is required.

Aufgaben

• Serve as the first point of contact in the Service Department.
• Build lasting relationships and guide customers on vehicle maintenance best practices.
• Collaborate with Sales, Service Appointment Coordinator, and Technicians.
• Execute service processes with diligence, safety, and compliance in mind.
• Provide each customer with a personalized, trustworthy service experience.

Kenntnisse

Collaborative teamwork

Customer service

Computer skills

Detail orientation

Communication

Interpersonal skills

Organizational skills

Willingness to learn

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

What is it?

The Service Advisor is the first point of contact for customers visiting our Service Department. They build lasting relationships, guide customers on best practices for keeping their vehicles safe and properly maintained, and ensure every customer receives an exceptional service experience.

Service Advisors collaborate closely with our Sales team, Service Appointment Coordinator, and our skilled Technicians to deliver the outstanding service our customers have come to expect.

What Can I Expect?

A new Service Advisor joining our team will receive comprehensive training on all processes, systems, and software used in the Service and Parts Departments.

Training includes:

• Learning how each dealership department works together in the service process

• Detailed coaching on the variety of parts and service tasks involved in the role

• Ongoing mentorship and support from experienced team members

Service Advisors are responsible for executing service processes with diligence, customer service, compliance, and safety in mind. You will provide each customer with a personalized service experience—earning their trust, loyalty, and continued business.

Hours of work: Primarily day shifts, with occasional evenings or weekends as required.

What Do I Need?

• High School Diploma or equivalent

• Automotive customer service experience is required

Skills and Attributes for Success:

• Collaborative and professional team player

• Strong customer service background

• Excellent computer skills

• Highly detail-oriented

• Outgoing, enthusiastic, and self-motivated

• Strong communication, interpersonal, and conflict-resolution skills

• Highly organized with the ability to prioritize

• Exceptional product knowledge and a willingness to learn

Compensation & Benefits:

• Competitive Salary & Incentive Bonus Program

• Comprehensive Benefits Package

• Professional Development & Training Opportunities

• Employee Purchase Program

• Retirement Savings Plan

• Employee & Family Assistance Program

• Discounted Home & Auto Insurance

• Accessibility Commitment

• The Palladino Auto Group welcomes applications from individuals with disabilities. Accommodations are available upon request throughout all stages of the selection process.