Owner-Driven CSM for SMB Shopify Growth

Socket.dev; Calgary; Hybrid; CAD 73,000 - 87,000; Full time

Benefits offered by this job

Fully funded insurance

Equity ownership

Wellness allowances

Catered lunch

Dog-friendly offices

Quarterly reviews

Extra leave

Disability insurance

Job summary

Rokt is hiring a Customer Success Manager to own a portfolio of high-potential ecommerce merchants, focused on revenue growth and retention. You will manage end-to-end relationships, drive expansion, and proactively mitigate churn while collaborating with cross-functional teams.

You will work on the SMB book, with a target to expand revenue and protect existing accounts in a fast-growth environment. Prior Shopify familiarity is a plus, equity and top-tier benefits are part of the package.

Qualifications

• 1+ years in client success, account management, customer success, merchant success, customer support, business development or similar client-facing role, ideally in ecommerce, SaaS, ad-tech, or another high-growth environment.
• Experience with Shopify or the post-purchase/conversion space is a bonus, not a requirement.

Responsibilities

• Own a book of partner accounts end to end and drive growth.
• Drive expansion by identifying and closing revenue opportunities across the product suite.
• Monitor account health, protect revenue, and mitigate churn risk.
• Lead data-backed partner conversations and provide actionable recommendations.
• Coordinate with Sales, Product, Design, and technical teams to unblock partners.

Skills

Ownership

Bias for action

Data-driven

Trust building

Humility

Fast-paced

1+ years in client success

Job description

Rokt is hiring a Customer Success Manager to own a portfolio of high-potential ecommerce merchants, focused on revenue growth and retention. You will manage end-to-end relationships, drive expansion, and proactively mitigate churn while collaborating with cross-functional teams.

You will work on the SMB book, with a target to expand revenue and protect existing accounts in a fast-growth environment. Prior Shopify familiarity is a plus, equity and top-tier benefits are part of the package.