CSM: Own Growth & Retention for Shopify SMBs

Rokt; Calgary; Hybrid; CAD 73,000 - 87,000; Full time

Benefits offered by this job

Equity plan grant

World-class benefits

Fully funded insurance

Equity ownership

Monthly Wellness Allowances

Catered lunch every day

Dog-friendly offices

Quarterly performance reviews

Extra leave

Job summary

Rokt is seeking a Customer Success Manager to own a book of high-potential ecommerce partners, primarily Shopify, and drive revenue growth while protecting existing relationships. You will collaborate with Sales, Product, and Design to unlock opportunities, manage risk, and deliver value in a fast-growing environment.

You will be measured on expansion revenue and retention, requiring proactive outreach, strong data interpretation, and clear partner communication.

Qualifications

• 1+ year in client success, account management, customer success, merchant success, or similar client-facing role.
• Experience with Shopify or post-purchase/conversion space is a bonus.
• Ability to own outcomes and drive expansion and retention.

Responsibilities

• Own a book of partner accounts end to end and drive their growth and retention.
• Drive expansion by identifying and landing revenue opportunities across the product suite.
• Monitor account health and mitigate churn; work across Sales, Product, and Design to unblock partners.
• Run sharp, data-backed conversations with partners that impact account trajectory.
• Collaborate cross-functionally to ensure partners receive value and feedback improves offerings.

Skills

Ownership

Data-driven

Communication

Bias for action

Teamwork

Humility

Tools

Shopify

Job description

Rokt is seeking a Customer Success Manager to own a book of high-potential ecommerce partners, primarily Shopify, and drive revenue growth while protecting existing relationships. You will collaborate with Sales, Product, and Design to unlock opportunities, manage risk, and deliver value in a fast-growing environment.

You will be measured on expansion revenue and retention, requiring proactive outreach, strong data interpretation, and clear partner communication.