Client Success Manager

Symmetry Commerce Inc.; Canada; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hours

Remote‑first culture

Comprehensive benefits

Job summary

Symmetry Commerce is a remote-first Canadian Shopify Select Partner agency. As Account Manager, you’ll own a portfolio of Shopify merchants on monthly retainers, delivering ongoing optimization, coordinating specialists, and uncovering new revenue opportunities.

If that sounds like you, we’re looking for an Account Manager to join our remote team and help merchants grow with strategic guidance, quarterly reviews, site audits, and data-driven CRO plans.

Qualifications

• 3–6 years in account management, client success, or growth marketing within ecommerce or digital agencies.
• Proven record managing Shopify Plus/Advanced brands with annual revenues of $1M-$50M/year.
• Demonstrated ability to juggle multiple projects and stakeholders without dropping the ball.
• Comfortable analysing ecommerce KPIs and presenting ROI stories to C‑suite, founders, and marketing leads.

Responsibilities

• Own a book of 3–8 merchants on monthly retainers, serving as their primary point of contact and trusted advisor.
• Lead the post-launch hand-off, crafting a 30–60‑day stabilize & optimize plan with clear goals.
• Drive strategy and growth through quarterly business reviews, site audits, CRO roadmaps, SEO initiatives, email marketing recommendations, and testing plans.
• Coordinate cross-functional delivery - briefing designers, developers, and specialists; tracking tasks in Asana; ensuring on-time, on-budget execution.
• Demonstrate proactivity by implementing client requests and moving forward initiatives within your field of expertise.
• Monitor performance data (conversion rate, AOV, revenue, LTV) in GA4, Shopify, and other priority platforms, translating insights into action.
• Maintain retainer health by balancing task intake with hours burned, tidy backlog, and margin protection while maximizing client value.
• Identify expansion opportunities (upsell projects, increased retainers, partner apps) and collaborate with Sales to grow retainers each quarter.
• Document everything - call notes, tasks, forecasts - in Asana and other systems for full team visibility.

Skills

Account Management

Shopify Plus

Growth Marketing

KPI Analysis

Client Success

Cross-functional Coordination

Tools

GA4

Klaviyo

Asana

SEO Tools

Job description

Overview

You thrive on long‑term partnerships just as much as quick wins. As Account Manager at Symmetry Commerce, you’ll become the strategic growth partner for a portfolio of Shopify merchants on recurring retainers. From the day a build or migration wraps, you’ll own the relationship - delivering ongoing optimization, coordinating specialists, and uncovering new revenue opportunities.

If that sounds like you, we’re looking for an Account Manager at Symmetry Commerce to join our remote team!

Who are we?

Symmetry Commerce is a remote‑first Canadian Shopify Select Partner agency founded by two former Shopifolk. Our mission is simple: Make Shopify Better for Everyone. We offer full-stack professional services and help merchants migrate, build, and grow on Shopify through design, development, and custom app work. We’re small, scrappy, and one of the fastest growing Shopify Partners - so the impact of your work with merchants will be both visible and celebrated.

What do we need help with?

• Own a book of 3–8 merchants on monthly retainers, serving as their primary point of contact and trusted advisor.
• Lead the post‑launch hand‑off, crafting a 30‑60‑day stabilize & optimize plan that sets clear goals.
• Drive strategy & growth through quarterly business reviews, site audits, CRO roadmaps, SEO initiatives, email marketing recommendations, and testing plans.
• Coordinate cross‑functional delivery - briefing designers, developers, and specialists; tracking tasks in Asana; ensuring on‑time, on‑budget execution.
• Demonstrate proactivity through implementing client requests and independently moving forward initiatives that are in your field of expertise
• Monitor performance data (conversion rate, AOV, revenue, LTV) in GA4, Shopify, and other priority platforms, translating insights into action.
• Maintain retainer health by balancing task intake with hours burned, maintaining a tidy backlog and protecting margin while maximizing client value.
• Identify expansion opportunities (upsell projects, increased retainers, partner apps) and collaborate with Sales to grow your retainer relationships each quarter.
• Document everything - call notes, tasks, forecasts - in Asana and other systems for full team visibility.

What experience do we need?

• 3-6years in account management, client success, or growth marketing roles within ecommerce or digital agencies.
• Proven record managing Shopify Plus/Advanced brands with annual revenues of $1M-$50M/year.
• Demonstrated ability to juggle multiple projects and stakeholders without dropping the ball.
• Comfortable analysing ecommerce KPIs and presenting ROI stories to C‑suite, founders, and marketing leads.
• Working knowledge of Shopify admin, GA4, Klaviyo, AB testing platforms, and SEO fundamentals.
• Exceptional written & verbal communication skills with a service-oriented mindset.

What experience is an asset, but not required?

• Past experience at Shopify, a Shopify partner agency or Shopify Plus merchant.
• Certifications: Google Analytics, CXL (CRO), Klaviyo, or similar.
• Familiarity with Figma, Hotjar, VWO/Convert, Amplitude, and Asana.
• Experience running joint‑marketing or ABM programs with tech partners.

Why work with us?

We foster a strong, team focused culture where we try to have fun doing great work for clients. We’re a small company that’s growing fast and with that, our people and their careers will grow fast as well. So if you’re looking for:

• A remote‑first culture where ideas turn into action fast.
• Diverse merchant portfolio - from DTC CPG to luxury wellness - keeps work interesting.
• High autonomy and trust balanced with supportive leadership and clear goals.
• Opportunities for rapid career growth as we scale.
• Flexible hours and comprehensive benefits
• Compensation: Salary range for this position is $60,000-$80,000 annually

Salary offered will be based on the length and relevance of the candidate's work history and the skills developed through their professional experience.

Must be located in and authorized to work in Canada.