Overnight Gym Member Services Associate

Dartmouth Woodlawn Fitness LP; Dartmouth; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Base wage: $17.00 per hour

Equal opportunity employer

Job summary

Dartmouth Woodlawn Fitness LP, operating Planet Fitness, seeks a friendly Member Services Representative to deliver a superior member experience. You will welcome members, process check-ins, tours for prospective members, signups, and routine account updates while supporting management and ensuring a clean, welcoming club environment.

The role emphasizes reliability, teamwork, and a passion for fitness, with base wage of $17.00 per hour.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and appropriate language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and guiding callers.
• Check members into the system and sign up new members, calculating rates and monthly payments.
• Assist the Club Manager with drawer counts and other tasks as needed.
• Facilitate updates to member accounts and respond to questions or concerns promptly.
• Maintain club neatness and cleanliness; complete daily tasks in the first hour of shift.
• Perform cleaning and routine checks, including bathrooms and special projects as required.
• Support in other duties based on club needs.

Skills

Customer service

Communication

Teamwork

Dependability

Problem solving

Multitasking

Education

High School diploma/GED

Job description

Dartmouth Woodlawn Fitness LP, operating Planet Fitness, seeks a friendly Member Services Representative to deliver a superior member experience. You will welcome members, process check-ins, tours for prospective members, signups, and routine account updates while supporting management and ensuring a clean, welcoming club environment.

The role emphasizes reliability, teamwork, and a passion for fitness, with base wage of $17.00 per hour.