Overnight Front Desk

Planet Fitness; Surrey; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Same-day pay

Promotional opportunities

Free PF Black Card Membership

Guest passes for members and guests

Free CPR & AED training

Job summary

Planet Fitness is seeking energetic Front Desk Team Members who are passionate about health and fitness to join our team in Surrey, BC. The role focuses on member service at the front desk and delivering a clean, welcoming, and safe gym environment.

Responsibilities include greeting members, handling inquiries, conducting tours, processing sign-ups, and assisting with safety protocols. A high school diploma or equivalent and basic computer skills are required, with a flexible schedule including

Qualifications

• Service-oriented and able to resolve member concerns.
• Basic computer proficiency.

Responsibilities

• Communicate with our members and TMs in person, by phone, and in writing.
• Follow verbal communication from members, TMs, and supervisors.
• Follow written communication using prepared scripts for member services (info calls, tours, cancellations, rate reviews).
• Certify in CPR and AED training.
• Perform CPR and use the AED.
• Demonstrate use of exercise equipment to members.
• Clean and maintain restrooms, locker areas, showers, and amenities.
• Comply with safety & sanitization guidelines.
• Other duties as assigned.

Skills

Customer service

Communication

Punctuality

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health & fitness to join our amazing team.

Our Front Desk Team Members enjoy:

Same-day pay

Paid time off

Promotional opportunities

A Free PF Black Card Membership

Go to any gym and bring a guest for free

Includes amenities such as free tanning, hydromassage & total body enhancement

Free CPR & trainer certifications

Retirement savings program with a 4% company match

Free Employee Assistance Program

Life insurance

Short & Long-Term Disability

Volunteer opportunities in your local community

A fun, judgement-free environment

*Some benefits are exclusive to full-time team members

Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest-growing fitness centers in North America. Our environment is engaging, positive, and fun.

Essential Front Desk duties:

Communicate with our members and TMs in person, by phone, and in writing.

Follow verbal communication. This includes communication from members, TMs, and supervisors.

Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.

Use different types of technology to service members:

Certify in both CPR and AED training.

Perform CPR and use the AED machine.

Use and understand our exercise equipment and be able to demonstrate its use to members.

Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.

Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.

Comply with all safety & sanitization guidelines.

Other duties assigned.

What we are looking for:

Service-oriented and able to resolve member concerns.

Basic computer proficiency.

Upbeat attitude.

Punctuality and reliability are a must.

Minimum High School Diploma or Equivalent

Initiative and strong communication skills.

Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Physical Requirements

Stand and walk for long periods of time.

Talk and hear.

Use of hands and fingers to handle or feel.

Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.

The employee must occasionally lift, push, and pull objects weighing up to 50 pounds.

EEO Statement

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.