Assistant Chief Steward

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Staff accommodation

Free meal per shift

Benefits package including medical, 养老

Pension plan with employer matching

Travel program discounts

Mountain Explorer Travel Program

Facility discounts

Job summary

Fairmont Jasper Park Lodge invites you to join our luxury hotel as Assistant Chief Steward. You will lead a large housekeeping and laundry team, ensuring top standards of cleanliness, safety, and guest satisfaction.

In collaboration with the Executive Committee, you’ll manage payroll and departmental expenses, plan capital projects, and drive continuous improvements in GOP, EES, VOG, and LQA. A strong candidate brings leadership, hospitality expertise, and excellent problem-solving abilities.

Qualifications

• Senior housekeeping leadership experience, 2–3+ years in a similar establishment.
• Ability to lead a large team of 80–100 colleagues to meet departmental goals.
• Strong organizational and administration skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, diverse environment.

Responsibilities

• Offer professional, engaging and courteous service.
• Maintain highest cleanliness and maintenance standards per Fairmont policies.
• Drive improvements in GOP, EES, VOG, and LQA.
• Manage payroll and departmental expenses within budget and forecasts.
• Collaborate with Executive Committee on capital projects for guest areas.
• Engage with local laundry partners and source new business opportunities.
• Oversee recruitment and succession planning within the department.
• Foster positive colleague relationships and health, safety, and wellbeing initiatives.

Skills

Leadership

Communication

Organizational Skills

Problem Solving

Education

University degree or Hotel Management Diploma

Tools

Opera PMS

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Chief Steward. Every memorable dining experience at Fairmont Jasper Park Lodge begins behind the scenes with our Food & Beverage team’s commitment to safe and efficient operations. Support a skilled and engaged team, where your care and inspection of all flatware, tableware and kitchen equipment will ensure a superior standard.

What you will be doing:

• Consistently offering professional, engaging and friendly service.
• Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.
• Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA
• Effectively and accurately managing payroll and departmental expenses of Housekeeping & Laundry Departments, within budgeted and forecasted guidelines.
• Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.
• Actively engage with local laundry partners and consistently source new business opportunities
• Overseeing all recruitment processes, and developing departmental succession plans
• Effectively manage all colleagues relationships within the department
• Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests
• Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
• Ensuring high colleague engagement through recognition and removal of identified barriers
• Overseeing the Housekeeping & Laundry Management to maximize leadership synergy
• Liaising with all Hotel departments as required
• Actively participating as a member of hotel committees as required
• Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required
• Proven leadership, developer and delegation skills with an ability to lead large team of 80-100 colleagues to achieve the departmental goals
• Strong organizational and administration skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast paced, diverse environment
• University degree or Hotel Management Diploma preferred
• Excellent computer skills
• Knowledge of the Property Manager System / Opera
• Excellent problem solver and decision maker

Additional Information

What Is In It For You

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at subsidized rate)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]