Overnight Front Desk Supervisor

Four Seasons Hotels and Resorts; Whistler; On-site; CAD 37,000 - 40,000; Full time

Benefits offered by this job

Overnight premium

Staff accommodation

Ski pass or leisure allowance

Free meals

Paid time off

Training programs

Employee discounts

Job summary

Four Seasons Resort and Residences Whistler is seeking an Overnight Front Desk Supervisor to oversee daily front desk operations and support the Front Office team in delivering exceptional guest experiences.

You will coordinate check-ins/outs, VIP arrivals, and guest requests, acting as Manager on Duty when needed while ensuring service standards and seamless interdepartmental communication.

Qualifications

• Minimum of 1 year of experience in a Front Desk role within the hospitality industry, preferably in a luxury hotel setting with Opera PMS experience.
• Excellent leadership, problem-solving, and communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide exceptional guest experience, addressing inquiries and resolving concerns promptly.
• Conduct guest check-ins and check-outs, ensuring accurate room assignments, rates, and billing as well arrange guest requests such a dining reservations, wine tasting or transportation arrangements.
• Review daily arrivals, prioritizing VIP, Special Attention Guests, and group check-ins.
• Support the Guest Services team with luggage delivery, room escorts, and valet parking operations.
• Act as Manager on Duty when necessary, making critical operational decisions
• Participate in and lead daily briefings to facilitate smooth communication and operational handovers.
• Track, report and analyze guest feedback through Qualtrics to identify service improvement opportunities.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler’s most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About The Role

At Four Seasons Resort and Residences Whistler the Concierge team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time Overnight Front Desk Supervisor you’ll be responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Managers in managing the Front Desk and Guest Services teams.

This role is suitable to someone who can ensure seamless communication between departments, maintains operational standards and fosters positive guest experiences.

What You’ll Do

• Provide exceptional guest experience, addressing inquiries and resolving concerns promptly.
• Conduct guest check-ins and check-outs, ensuring accurate room assignments, rates, and billing as well arrange guest requests such a dining reservations, wine tasting or transportation arrangements.
• Review daily arrivals, prioritizing VIP, Special Attention Guests, and group check-ins.
• Support the Guest Services team with luggage delivery, room escorts, and valet parking operations.
• Act as Manager on Duty when necessary, making critical operational decisions
• Participate in and lead daily briefings to facilitate smooth communication and operational handovers.
• Track, report and analyze guest feedback through Qualtrics to identify service improvement opportunities.

What You Bring

• Minimum of 1 year of experience in a Front Desk role within the hospitality industry, preferably in a luxury hotel setting with Opera PMS experience
• Excellent leadership, problem-solving, and communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering outstanding guest experiences and upholding service excellence standards.
• Class 5 Driver’s License is required.
• Valid work authorization for Canada

What to Expect

• Busy service periods requiring focus, leadership and attention to detail
• A schedule based on operational needs, including mornings, evenings, weekends and public holidays

What We Offer

• $27.45 to $29.10 per hour. Eligible for a $2.00 per hour overnight premium
• Affordable staff accommodation located in scenic Whistler
• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
• Complimentary meal provided every shift in our staff cafeteria
• Paid time off; vacation days and additional floating holidays per year
• Excellent training and development programs and employee recognition events
• Exclusive discount and travel programs with Four Seasons worldwide

Learn more about what it’s like to work for Four Seasons:

https://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.