Outside Sales Representative, Refrigeration

Njoyn; Calgary; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading company in HVAC-R is seeking an Outside Sales Representative for Refrigeration to enhance customer relations and drive sales growth. The role involves collaboration with contractors and engineers, preparing quotations, and ensuring customer satisfaction. Ideal candidates will have relevant education and 3-5 years of experience in the refrigeration industry.

Benefits

Medical and dental coverage

Retirement plan contributions

Wellness spending account

Employee assistance program

Telemedicine access

Reimbursement for professional memberships

Early vacation program

Qualifications

• 3-5 years of wholesale refrigeration experience.
• Knowledge of brands such as Copeland, Tecumseh, Refplus.

Responsibilities

• Provide product solutions for incoming inquiries.
• Prepare quotations based on project plans/specifications.
• Follow up with clients post-order to ensure satisfaction.

Skills

Customer Service Excellence

Sales Abilities

Problem-Solving

Communication

Time Management

Education

Post-secondary education in Refrigeration

Tools

MS Office

ERP software

Job description

Outside Sales Representative, Refrigeration

The Outside Sales Representative, Refrigeration will be responsible for representing the company to assigned customers within their territory. They must collaborate with department members to meet customer requirements with the goal of increasing sales and profits. The role involves developing and leveraging the Master value proposition, based on understanding customer challenges and business objectives. The representative is tasked with finding, qualifying, and onboarding new accounts through outbound prospecting methods.

What you will accomplish with us:

1. Provide product solutions for incoming inquiries;
2. Review and evaluate plans and specifications;
3. Cross-reference parts or equipment based on requirements to meet customer needs;
4. Assist with projects and collaborate with mechanical contractors and engineers;
5. Prepare quotations based on project plans/specifications and complete proposals;
6. Prepare technical drawings and data sheets for client approval;
7. Provide material lists and quotations to contractors via written and verbal communication;
8. Respond to calls and written communications from clients, branch, and external representatives;
9. Process orders according to company policies while communicating with all relevant parties;
10. Follow up with clients post-order to ensure satisfaction;
11. Ensure project take-offs are accurate and complete;
12. Manage projects and coordinate with mechanical contractors;
13. Inform clients of standard procedures;
14. Follow up to ensure full customer satisfaction;
15. Resolve problems to ensure customer satisfaction and policy adherence;
16. Coordinate with internal and external departments to meet customer needs;
17. Respond to inquiries, questions, or complaints regarding products or services.

What You Bring to Our Team:

• Post-secondary education in Refrigeration or related discipline;
• 3-5 years of wholesale refrigeration experience;
• Knowledge of brands such as Copeland, Tecumseh, Refplus, KE2, Bitzer, Sporlan, Keeprite, Mars, Messer;
• Experience in refrigeration & hydronics;
• Proficiency in MS Office and ERP software;
• Willingness to learn industry specifics;
• Sales training (asset);
• Commitment to customer service excellence;
• Professional communication skills;
• Self-motivated, organized, with strong interpersonal skills;
• Persuasive sales abilities and closing skills;
• Decision-making and problem-solving skills;
• Ability to manage time effectively in a fast-paced environment;
• Team player with independence;

Compensation and Benefits:

Base Salary: $75,000 - $95,000 annually
Additional compensation includes commission and annual bonus.
Master is an equal opportunity employer, fostering diversity and inclusion.

Benefits include:

• Medical and dental coverage from day one, plus disability protection;
• Retirement plan contributions;
• Wellness spending account;
• Employee assistance program;
• Telemedicine access;
• Reimbursement for professional memberships;
• Early vacation program.

About Master: Over 70 years as a leader in HVAC-R and recognized as one of Canada's Best Managed Companies since 2010. With over 1,400 employees across numerous locations in Canada and the US, we offer a dynamic, team-oriented environment where communication and teamwork drive success.