Outside Sales: Refuse Equipment Parts & Service (Hybrid)

Ultipro; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Vacation & personal days

Retirement plan

Job summary

Joe Johnson Equipment (JJE) is seeking a motivated Outside Sales – Parts & Service Specialist for refuse equipment to grow parts and service sales across GTA and Southwestern Ontario. You’ll call on customers, prospect new accounts, prepare quotations and deliver effective solutions on site.

The role requires 3+ years in a customer service or sales capacity, strong MS Office and CRM skills, and a track record of meeting targets.

Qualifications

• 3+ years’ experience in a Customer Service Representative role or a related position.
• Experience using MS Office Suite, with a focus on Microsoft Word and Excel
• Experience using a Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Previous exposure to a heavy equipment environment is preferred
• Relevant experience may include; Product Support Manager, Refuse Equipment Specialist, Parts Technician, Parts Advisor, Territory Sales Representative, Refuse Repair Mechanic etc.

Responsibilities

• Service existing accounts and ensure effective and continuous customer communication/ interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers, follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up to date customer database
• Establish a visit plan and schedule weekly
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
• Promote promotional products and campaigns
• Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/ weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned

Skills

Customer service

MS Office (Word/Excel)

CRM software

Sales forecasting

Territory sales

Education

Post-Secondary Diploma in Business Administration or Sales

Tools

CRM software

Job description

Joe Johnson Equipment (JJE) is seeking a motivated Outside Sales – Parts & Service Specialist for refuse equipment to grow parts and service sales across GTA and Southwestern Ontario. You’ll call on customers, prospect new accounts, prepare quotations and deliver effective solutions on site.

The role requires 3+ years in a customer service or sales capacity, strong MS Office and CRM skills, and a track record of meeting targets.