Field Parts & Service Rep – Heavy Equipment

Brandt; Peterborough; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt is seeking an Outside Parts & Service Representative for our Peterborough Construction & Forestry location. This outside sales role focuses on selling Material Handling parts and service while providing after-sales support to customers.

The successful candidate will build strong customer relationships, assist in maximizing profitability, and travel within the territory as needed. A minimum of 2–3 years sales experience and a valid driver’s license are preferred.

Qualifications

• Exemplary customer service skills.
• Knowledge of construction and forestry heavy equipment parts.
• Professional attitude toward internal and external situations.
• Strong time management to meet deadlines.
• Willingness to travel within assigned territories; nights away may be required.
• 2–3 years sales experience in a similar role or in Parts/Service.
• Valid Driver’s License and clean abstract.

Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction.
• Assist the Parts & Service departments to increase profitability and performance.
• Regularly prospect and cold call new accounts to discuss new promotions and programs.
• Implement yearly territory plan including a customer target list to maximize sales potential.
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month.
• Keep customers current on new products and services.
• Develop prospective customers with a goal of 2 per month.
• Follow-up with customers on unit and machine performance.
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required.
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies.
• Gather competitive product and pricing information and supply to management.
• Participate in all required training and development opportunities.
• Follow up on customer concerns and communicate effectively to the appropriate Management Team.
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle.
• Other duties as assigned.

Skills

Customer service

Sales experience

Time management

Travel willingness

Driver's license

Job description

Brandt is seeking an Outside Parts & Service Representative for our Peterborough Construction & Forestry location. This outside sales role focuses on selling Material Handling parts and service while providing after-sales support to customers.

The successful candidate will build strong customer relationships, assist in maximizing profitability, and travel within the territory as needed. A minimum of 2–3 years sales experience and a valid driver’s license are preferred.