Outside Account Manager

BioPoint, Inc.; Calgary; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a motivated Outside Account Manager to join their dynamic team. In this exciting role, you'll develop and manage customer relationships, driving sales growth while upholding core values of fairness and trust. The position offers a unique opportunity to work in a fast-paced environment where your contributions truly matter. With a focus on customer-first solutions, you will engage with clients, identify their needs, and recommend appropriate products. This role not only promises personal growth through ongoing training but also a chance to be part of a supportive team dedicated to innovation and excellence in service. If you're passionate about sales and eager to make a difference, this is the opportunity for you.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan with employer contributions

Work-life balance and flex time

Profit sharing

Qualifications

• Minimum two years of experience in sales or account management.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Build and maintain strong customer relationships.
• Develop and execute sales strategies for business growth.
• Collaborate with internal teams for excellent customer service.

Skills

Sales Skills

Communication Skills

Negotiation Skills

Relationship-Building Skills

Self-Motivation

Education

College and/or University Degree

Tools

Microsoft Office Suite

Job description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Core Values:

EMCO is founded on strong core values which impact how we act and the decisions we make every day.

• Fairness and Caring: Doing the right thing and being committed to the success of others. Showing others by our words and actions that we genuinely care about them personally and professionally.
• Trust and Respect: Acting with integrity and leading by example. Always doing what we say we are going to do. Being trusting and respectful of others.
• Generous Listening: Listening carefully and deeply to ensure we fully understand each other. Being open to new ideas. Suspending our judgments in a way that encourages others to share their opinions and allows us to hear what others are truly saying.
• Straight Talk: Respectfully saying the things we really mean in a timely manner and in the spirit of fairness and support of others. Providing feedback and being committed to having the conversations that are needed.

Job Description

We are seeking a motivated and results-driven Outside Account Manager to join our dynamic team. In this role, you will be responsible for developing and managing customer relationships, driving sales growth, and representing EMCO Corporation in the marketplace. The ideal candidate will have strong communication skills, a customer-first mindset, and a passion for sales. Additionally, you will be expected to uphold EMCO’s core values in all interactions and business decisions.

Responsibilities:

• Build and maintain strong relationships with new and existing customers.
• Identify customer needs and recommend appropriate products and solutions.
• Develop and execute sales strategies to achieve business growth.
• Conduct regular customer shop and site visits to provide support, training, and product knowledge.
• Collaborate with internal teams to ensure excellent customer service and order fulfillment.
• Process orders, quotes, job packages and any other sales functions required
• Follow through on your customer and teammate commitments, see the sales process through from start to finish
• Gather market intel and identify new business opportunities.
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Prepare and deliver sales presentations and proposals
• Meet or exceed sales targets, margin targets and key performance indicators.
• Represent EMCO Corporation at industry events to build brand awareness and strengthen customer relationships.

Qualifications

• College and/or University degree
• Minimum two years experience in sales or account management, preferably in the wholesale distribution industry.
• Valid driver’s licence with a clean driver’s abstract
• Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer
• Ability to gain comprehensive knowledge of product and value-added services
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated and goal-oriented
• Knowledge of plumbing, HVAC, or industrial products is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Valid driver’s license and willingness to travel as needed.

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre

Additional Information

Salary Range: $50,000-$75,000 (depending on experience) + Car Allowance + Commissions/Profit Sharing

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.