Outpatient Administrative & Scheduling Specialist

Sunnybrook; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

Sunnybrook seeks a Clerical Assistant to provide administrative support for Outpatient Services, including GLAD, Falls Prevention, MVC/WSIB, and Wellness Clinics. You will support the interdisciplinary health care team and external partners with clerical and customer service tasks.

Responsibilities include scheduling initial and treatment visits, managing client intake, entering data into patient management systems, reviewing orientation packages, and contributing to continuous quality

Qualifications

• Post-secondary diploma required; medical terminology course preferred.
• Minimum three years of administrative experience in health care or insurance setting.
• Insurance industry experience required (OCF 18 submissions, organizing IMEs).
• Proficient in Microsoft Outlook, Word, and Excel; experience with a networked system (HCAI).
• Typing speed of 40 wpm or 106 net keystrokes per minute.
• Ability to work with minimal supervision and in a demanding environment.
• Strong customer service, interpersonal, verbal and written communication skills.

Responsibilities

• Schedule initial and treatment services with internal and external teams.
• Schedule GLAD program and clinics (assessments, follow-ups) and team conferences.
• Prepare new client charts and enter data into patient management systems.
• Review orientation packages and conduct intake sessions with new clients.
• Facilitate and monitor follow-through of clinic recommendations (e.g. prescriptions).
• Participate in cross-training for administrative support across Outpatient Services.
• Contribute to program quality improvement through procedures development.

Skills

Administrative experience

Medical terminology

Customer service

Cross-functional collaboration

Attention to detail

Education

Post-secondary diploma

Tools

Electronic Patient Record-ADT

Job description

Sunnybrook seeks a Clerical Assistant to provide administrative support for Outpatient Services, including GLAD, Falls Prevention, MVC/WSIB, and Wellness Clinics. You will support the interdisciplinary health care team and external partners with clerical and customer service tasks.

Responsibilities include scheduling initial and treatment visits, managing client intake, entering data into patient management systems, reviewing orientation packages, and contributing to continuous quality