Patient Services Clerk | Epic Scheduling & Admin

Trillium Health Partners; Toronto; On-site; CAD 35,000 - 44,000; Part time

Job summary

Trillium Health Partners is seeking a Clinic Clerical Assistant for the Insight Health Solutions program. This temporary part-time role supports reception, referrals, patient administration and department operations at Queensway Health Centre and Oakville sites.

The role requires a high school diploma (post-secondary healthcare administration preferred) and 1–2 years in an administrative setting. Epic experience and strong customer service are valued traits for success in this position.

Qualifications

• High school diploma or equivalent; additional education or certifications in healthcare administration is a plus.
• Post-secondary education, such as an associate degree or coursework in healthcare administration or a related field preferred.
• Medical terminology course or equivalent experience preferred.

Responsibilities

• Reception: greet visitors and determine where to direct them; register patients and verify demographic and insurance information.
• New referrals processing: log referrals, review for completeness, book appointments in Epic.
• Patient administrative services: manage patient information, update demographics, coordinate registrations and billing info.
• Clerical administration: manage supplies, process routine financial transactions and invoices; participate in unit huddles and keep records.
• Scheduling & payroll support: assist scheduling, timekeeping, and workforce alignment with scheduling staff.
• Epic-specific duties: update demographics, schedule follow-ups, and support Epic functionality.

Skills

Customer service

Time management

Organizational skills

Verbal and written communication

Education

High school diploma or equivalent

Associate degree or healthcare administration coursework

Tools

Epic

Job description

Trillium Health Partners is seeking a Clinic Clerical Assistant for the Insight Health Solutions program. This temporary part-time role supports reception, referrals, patient administration and department operations at Queensway Health Centre and Oakville sites.

The role requires a high school diploma (post-secondary healthcare administration preferred) and 1–2 years in an administrative setting. Epic experience and strong customer service are valued traits for success in this position.