Outdoor Spa Operations Agent

Scandinave Group; Whistler; Hybrid; CAD 44,000 - 52,000; Full time

Benefits offered by this job

Complimentary thermal baths membership

Extended Health Benefits

Massage Discounts

Food and beverage discounts

Winter Whistler Blackcomb Spirit Pass

Staff accommodation

Flexible Schedule

Job summary

Scandinave Spa Whistler is hiring an Outdoor Spa Operations Agent to welcome guests with a warm, professional approach and ensure a tranquil visit. You will assist with water quality testing and maintain cleanliness across spa facilities, including pools, saunas and changing areas.

The role requires full-time availability, including evenings and weekends, with benefits and staff accommodations as noted in the listing. Training is provided to support water quality duties and guest assistance.

Qualifications

• Customer service experience preferred.
• Strong communication and teamwork.
• Ability to stay calm and professional at all times.

Responsibilities

• Maintain spa site quality to Scandinave Spa standards for guests.
• Guide guests through their visit with knowledge of spa features.
• Anticipate guest needs and be proactive in service.

Skills

Customer service

Team player

Communication skills

Physical strength

Job description

Outdoor Spa Operations Agent

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

Expectations

• To offer a warm, friendly and professional welcome to guests
• To create a comfortable environment for guests
• To ensure quality and cleanliness of the site
• To perform technical duties including water quality testing (training provided)

Job Type: Full-Time

Hourly Rate: $22.01/hour

Benefits:

• Complimentary thermal baths membership for yourself
• Extended Health Benefits after 9 months
• Massage Discounts of up to 35%
• Food and beverage discounts for onsite café of 25% and 65% respectively.
• Winter Whistler Blackcomb Spirit Pass or Wellness Program
• Complimentary thermal baths membership for one friend, after 3 months, weekdays only.
• Corporate discount vouchers for friends and family visiting Scandinave Spa
• Staff accommodation, based on availability
• Flexible Schedule

Tasks & Responsibilities:

• Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
• Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
• Be pro-active in anticipating guests’ needs
• Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.
• Optimize the spa ambience by ensuring Scandinave Spa policies are followed
• Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager
• Perform Technical Duties:
• Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
• Maintain sauna fire and ambience fireplace temperatures
• Monitor steam room and solarium temperatures
• Parking lot duties:
• Direct guests where to park if required
• Be the first point of contact for guests on arrival, provide information of any waitlists
• Perform opening and closing procedures on site
• All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

Prerequisites:

• You love to be outdoors, can be on your feet all day and walk up/down steps
• Previous customer service experience preferred
• Energetic and positive team player
• Excellent communication skills, ability to remain calm and professional at all times
• Proactive, creative problem-solving skills
• Able to lift 20kg
• Previous experience with water quality testing and maintenance is not required – training will be provided
• Clear criminal record check
• Available to work full-time hours including evenings and weekends

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