Guest Service Agent - Full-Time and Part-Time

Scandinave Spa; The Blue Mountains; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Thermal Journey access for employee &_

One complimentary Registered Massage

Food and Beverage Discounts

Boutique Discounts

Employee rates for services

Job summary

Scandinave Spa Blue Mountain is seeking energetic Guest Service Agents to deliver an exceptional guest experience. You will warmly greet guests, maintain a tranquil spa environment, assist with reservations, and handle check-ins and daily transactions.

Role emphasizes guest connection, wait-list management, and serving at the on-site bistro, with a friendly team and spa perks included.

Qualifications

• Smart Serve certification is required or willing to obtain.
• Customer service experience is expected.
• Excellent interpersonal and communication skills.
• Professional and positive attitude in a guest-facing role.
• Ability to interact with the public and create connections.
• Self-motivated team player with time-management skills.
• Proficient with basic computer tasks.
• Ability to stand for extended periods and lift light loads.
• Flexibility to work days, evenings, weekends and holidays.
• Able to work 24 hours per week year-round.

Responsibilities

• Greet guests with a warm and friendly welcome.
• Foster a relaxing and tranquil environment for guests.
• Assist with guest reservations, modifications and cancellations on the phone and/or in person.
• Be responsible for check-ins and daily transactions.
• Engage guests; make a connection and anticipate guest's needs.
• Manage wait list and cancellations.
• Serve prepared food and beverages at the bistro.

Skills

Smart Serve

Customer Service

Interpersonal skills

Professional attitude

People oriented

Team player

Time management

Computer skills

Stamina

Flexible hours

Weekend availability

Holiday availability

Job description

Scandinave Spa Blue Mountain is looking for Guest Service Agents who are enthusiastic about providing an exceptional guest experience.

Our team is a big reason guests return often and share memories of their spa experience with others.

What you will do:

• Greet guests with a warm and friendly welcome
• Foster a relaxing and tranquil environment for guests
• Assist with guest reservations, modifications and cancellations on the phone and/or in person
• Be responsible for check-ins and daily transactions
• Engage guests;make a connection and anticipate guest's needs
• Manage wait list and cancellations
• Serve prepared food and beverages at our bistro

What we offer:

• A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence
• Complimentary employee and spouse access to the Thermal Journey
• One complimentary Registered Massage treatment
• Food and Beverage Discounts
• Boutique Discounts
• Employee rates for services

Pay Rate:

$19.38 / hour

Requirements:

• Smart Serve Certification required (or willing to obtain)
• Customer Service Experience
• Excellent interpersonal and communication skills
• A professional and positive attitude
• Someone who enjoys people and interacting with the public
• Self motivated team player
• Ability to manage time efficiently
• Ability to perform basic computer skills
• Ability to stand for extended periods of time and some lifting
• Flexibility to be able to work days, evenings, weekends and holidays
• Ability to work 24 hours per week all year round (except 2-week vacation period).

Accommodations in compliance with the AODA are available upon request for candidates taking part in all aspects of the recruitment process - please contact HR at 705-443-5919 or email to [e-mail]