Outbound Operations Coordinator

Bilinguallink; Saint-Bruno-de-Montarville; On-site; CAD 55,000 - 75,000; Full time

Job summary

Bilinguallink is seeking an Outbound Operations Coordinator to manage day-to-day order fulfillment across B2B and DTC channels. You will report to the Manager of Outbound Fulfillment and ensure orders move smoothly, resolving issues on the ground.

Responsibilities include handling Shopify, EDI, and manual flows; monitoring SLAs; coordinating with warehouse; and supporting returns when needed. A fast-paced, detail-heavy environment suits you if you’re organized and proactive.

Qualifications

• 2+ years experience in operations support, outbound logistics, or a related field.
• Analytical focus with a proactive problem-solving mindset.
• Strong communication skills and ability to coordinate with multiple teams.
• Organized, proactive, and able to prioritize under shifting demands.

Responsibilities

• Process outbound orders across channels: manage Shopify, EDI and manual order flows for B2B and DTC.
• Manage daily order queues across B2B and DTC channels, ensuring timely processing and issue resolution.
• Maintain order cleanliness across systems (3PL, SPS, Shopify); investigate and close out non-auto-completed orders.
• Monitor SLAs and fulfillment timelines, flagging exceptions and delays.
• Collaborate with warehouse to resolve order issues (shortages, mislabels, delays, damages).
• Respond to Care team inquiries related to order status and fulfillment issues.
• Track recurring issues to identify process improvements.
• Communicate order status to internal teams and retail partners.
• Support order returns processing when applicable.

Skills

2+ years experience

Analytical mindset

Strong communication

Organized

Tools

Shopify

EDI systems

ShipBob

Cin7

Job description

Outbound Operations Coordinator

We’re a high-growth cat CPG brand looking for an Outbound Operations Coordinator to handle the day-to-day mechanics of order fulfillment across our B2B retail and DTC channels. You’ll report to the Manager of Outbound Fulfillment and be the person keeping orders moving and issues resolved on the ground.

The Reality

• Order queues need daily attention — nothing falls through the cracks on your watch
• SLAs are tight, and missed ones have real cost (chargebacks, unhappy partners/customers)
• Warehouse issues (short shipments, mislabels, delays) need fast, clear follow-up
• You’ll be the first line of response before issues escalated to the manager

What You’ll Actually Do

• Process outbound orders across all channels: manage Shopify, EDI and manual order flows for B2B and DTC, driving partner-specific compliance
• Manage daily order queues across B2B and DTC channels, ensuring orders are processed accurately and on time and resolving issues before they delay fulfillment
• Maintain order cleanliness across systems such as 3PL, SPS and Shopify; investigate and close out orders that haven’t auto-completed
• Monitor SLAs and fulfillment timelines, flagging exceptions such as orders with no carrier scan in 2+ weeks or orders shipped 7+ days ago with no delivery
• Work closely with the warehouse to resolve order issues: shortages, mislabels, delays, damages, lost packages, etc.
• Respond to Care team inquiries related to order status and fulfillment issues
• Track and log recurring issues to help identify process improvements
• Communicate order status and issues clearly to internal teams and, when needed, retail partners
• Support order returns processing, when applicable

Requirements

• 2+ years experience in operations support, outbound logistics, or a related field
• Comfortable working in fast-paced, detail-heavy environments
• Familiarity with order management or EDI systems
• Experience with ShipBob, Shopify, Cin7 or similar OMS/WMS platforms is a plus
• Analytical focus, with a tendency to look for proactive solutions to problems
• Strong communication skills and comfort following up with multiple teams
• Organized, proactive, and able to prioritize under shifting demands

Personality Fit

Detail-oriented, responsive, organized, a clear communicator, and comfortable with repetitive but high-stakes transactional work.

Compensation

Competitive salary + benefits.