Ecommerce Operations Coordinator

Bunzl Canada; Burlington; On-site; CAD 42,000 - 62,000; Full time

Job summary

Bunzl Canada is seeking an E-Commerce Operations Coordinator to manage daily order fulfillment, respond to customer inquiries, and maintain accurate online storefront content. You will work closely with internal teams to ensure orders are processed efficiently and customer expectations are met in a fast-paced environment.

The ideal candidate is organized, detail-oriented, and customer-focused, with experience in Excel and Shopify preferred.

Qualifications

• 1-3 years of experience in similar environment.
• Strong organizations and time management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Exceptional attention to detail and commitment to accuracy
• Strong problem-solving skills with the ability to work independently and collaboratively
• Customer-first mindset with a focus on delivering outstanding customer experience
• Proficient in Microsoft Office, particularly Excel
• Experience using e-commerce platforms such as Shopify is preferred
• Knowledge of e-commerce fulfillment process shipping, returns and online operations is preferred

Responsibilities

• Manage and execute daily order fulfillment activities, ensuring customer orders are processed accurately and shipped on time.
• Respond to customer inquiries via email and phone in a professional, timely, and customer-focused manner.
• Handle returns, refunds, exchanges, and order-related issues while maintaining a high level of customer satisfaction.
• Maintain accurate operational records, including order statuses, return and refund requests, reasons for returns, and other documentation.
• Escalate operational issues or customer concerns to the appropriate teams when necessary.
• Perform ongoing quality control of the e-commerce website by reviewing product images, descriptions, specifications, and other content for accuracy and completeness.
• Identify opportunities to improve operational processes and contribute to continuous improvement initiatives.
• Provide administrative and operational support to internal teams as required.
• Assist with additional e-commerce projects and operational tasks as assigned.

Skills

Organization

Communication

Attention to detail

Problem solving

Customer focus

Excel

Shopify

E-commerce fulfillment

Tools

Shopify

Job description

Position

The E-Commerce Operations Coordinator is responsible for ensuring the smooth day-to-day operation of our e-commerce business by managing order fulfillment, delivering exceptional customer service, and maintaining the quality and accuracy of our online storefront. This role works closely with internal teams to ensure orders are processed efficiently, customer inquiries are resolved promptly, and website content meets company quality standards. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment.

The E-Commerce Operations Coordinator is responsible for ensuring the smooth day-to-day operation of our e-commerce business by managing order fulfillment, delivering exceptional customer service, and maintaining the quality and accuracy of our online storefront. This role works closely with internal teams to ensure orders are processed efficiently, customer inquiries are resolved promptly, and website content meets company quality standards. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment.

Responsibilities

• Manage and execute daily order fulfillment activities, ensuring customer orders are processed accurately and shipped on time.
• Respond to customer inquiries via email and phone in a professional, timely, and customer-focused manner.
• Handle returns, refunds, exchanges, and order-related issues while maintaining a high level of customer satisfaction.
• Maintain accurate operational records, including order statuses, return and refund requests, reasons for returns, and other documentation.
• Escalate operational issues or customer concerns to the appropriate teams when necessary.
• Perform ongoing quality control of the e-commerce website by reviewing product images, descriptions, specifications, and other content for accuracy and completeness.
• Identify opportunities to improve operational processes and contribute to continuous improvement initiatives.
• Provide administrative and operational support to internal teams as required.
• Assist with additional e-commerce projects and operational tasks as assigned.

Qualifications

• 1-3 years of experience in similar environment.
• Strong organizations and time management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Exceptional attention to detail and commitment to accuracy
• Strong problem-solving skills with the ability to work independently and collaboratively
• Customer-first mindset with a focus on delivering outstanding customer experience
• Proficient in Microsoft Office, particularly Excel
• Experience using e-commerce platforms such as Shopify is preferred
• Knowledge of e-commerce fulfillment process shipping, returns and online operations is preferred

New career… new opportunities! What are YOU waiting for?

Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.