Ottawa New Home Sales Office Host

Mattamy Homes; Ottawa; On-site; CAD 28,000 - 32,000; Full time

Job summary

Mattamy Homes Canada, in Ottawa, is seeking a New Home Sales Administrator to be the first point of contact for prospective homebuyers visiting the sales centre or model homes. You will create a welcoming, professional environment while supporting the sales team through administration and customer service in a fast-paced new home environment.

You will greet visitors, direct them to Sales Consultants, maintain an organized office, and help prepare materials, schedule appointments, and support

Qualifications

• High school diploma required; post‑secondary in business/real estate is considered an asset.
• Experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment.
• Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, Realtors, and business partners.
• Excellent verbal and written communication skills.
• Highly organized with strong time management and attention to detail
• Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems.
• Ability to work both independently and collaboratively within a demanding, team‑oriented sales environment.
• Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism at all times.
• Must be available to work in‑person, including weekends (Saturday/Sunday).
• Valid driver’s license and access to a vehicle required to support travel between communities and the Sales Centres as required.

Responsibilities

• Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner.
• Engage with prospective homebuyers, answer general questions, and direct them to Sales Consultants as appropriate.
• Maintain a clean, organized, and presentation-ready sales office and model home at all times.
• Offer refreshments and ensure visitors feel comfortable and attended to.
• Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic.
• Assist Sales Consultants with administrative tasks including document preparation, data entry, and filing.
• Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral.
• Answer and direct incoming calls and emails in a timely and professional manner.
• Schedule appointments and assist with coordination of client meetings, tours, and events.
• Support community events, launches, and special promotions as required.
• Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed.
• Follow all company policies, health and safety requirements, and procedures.

Skills

Customer service

Greeting visitors

Communication

Time management

CRM familiarity

Team collaboration

Education

High school diploma

Post-secondary in business or real estate (asset)

Tools

JD Edwards

DynaMX

Job description

Mattamy Homes Canada, in Ottawa, is seeking a New Home Sales Administrator to be the first point of contact for prospective homebuyers visiting the sales centre or model homes. You will create a welcoming, professional environment while supporting the sales team through administration and customer service in a fast-paced new home environment.

You will greet visitors, direct them to Sales Consultants, maintain an organized office, and help prepare materials, schedule appointments, and support