New Home Sales Administrator

Mattamy Homes; Ottawa; On-site; CAD 28,000 - 32,000; Full time

Job summary

Mattamy Homes Canada, in Ottawa, is seeking a New Home Sales Administrator to be the first point of contact for prospective homebuyers visiting the sales centre or model homes. You will create a welcoming, professional environment while supporting the sales team through administration and customer service in a fast-paced new home environment.

You will greet visitors, direct them to Sales Consultants, maintain an organized office, and help prepare materials, schedule appointments, and support

Qualifications

• High school diploma required; post‑secondary in business/real estate is considered an asset.
• Experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment.
• Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, Realtors, and business partners.
• Excellent verbal and written communication skills.
• Highly organized with strong time management and attention to detail
• Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems.
• Ability to work both independently and collaboratively within a demanding, team‑oriented sales environment.
• Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism at all times.
• Must be available to work in‑person, including weekends (Saturday/Sunday).
• Valid driver’s license and access to a vehicle required to support travel between communities and the Sales Centres as required.

Responsibilities

• Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner.
• Engage with prospective homebuyers, answer general questions, and direct them to Sales Consultants as appropriate.
• Maintain a clean, organized, and presentation-ready sales office and model home at all times.
• Offer refreshments and ensure visitors feel comfortable and attended to.
• Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic.
• Assist Sales Consultants with administrative tasks including document preparation, data entry, and filing.
• Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral.
• Answer and direct incoming calls and emails in a timely and professional manner.
• Schedule appointments and assist with coordination of client meetings, tours, and events.
• Support community events, launches, and special promotions as required.
• Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed.
• Follow all company policies, health and safety requirements, and procedures.

Skills

Customer service

Greeting visitors

Communication

Time management

CRM familiarity

Team collaboration

Education

High school diploma

Post-secondary in business or real estate (asset)

Tools

JD Edwards

DynaMX

Job description

Location: Ottawa, Ontario (5 days/week in sales office)

Company: Mattamy Homes Canada

Department: Sales, Ottawa Division

Employment Type: Full-Time

Reports to: Regional Sales Manager

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

In keeping with the Mattamy Mission to provide the Best Homeowner Experience, the New Home Sales Administrator is the first point of contact for prospective homebuyers visiting the sales centre or model homes. This role is responsible for creating a welcoming, professional, and engaging environment while supporting the sales team through administrative, coordination, and customer service activities. The Sales Office Host plays a key role in delivering a positive customer experience and supporting sales operations in a fast-paced new home construction environment.

What you’ll do

• Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner
• Engage with prospective homebuyers, answer general questions, and direct them to Sales Consultants as appropriate
• Maintain a clean, organized, and presentation-ready sales office and model home at all times
• Offer refreshments and ensure visitors feel comfortable and attended to
• Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic
• Assist Sales Consultants with administrative tasks including document preparation, data entry, and filing
• Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral
• Answer and direct incoming calls and emails in a timely and professional manner
• Schedule appointments and assist with coordination of client meetings, tours, and events
• Support community events, launches, and special promotions as required
• Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed
• Follow all company policies, health and safety requirements, and procedures

What you bring

• High school diploma required; post‑secondary education in business administration, real estate, or a related field is considered an asset.
• Previous experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment.
• Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, Realtors, and business partners.
• Excellent verbal and written communication skills.
• Highly organized with strong time management and attention to detail
• Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems.
• Ability to work both independently and collaboratively within a demanding, team‑oriented sales environment.
• Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism at all times.
• Must be available to work in‑person, including weekends (Saturday/Sunday).
• Valid driver’s license and access to a vehicle required to support travel between communities and the Sales Centres as required.

Bonus points

• Experience with JD Edwards and/or DynaMX platforms.

Hours of operation

• Monday to Thursday: 12:00PM – 8:00PM
• Saturday, Sunday and holidays: 10:00AM – 6:00PM

Compensation

The expected wage range for this position is $20 - $23 per hour. Actual pay may vary depending on your job-related knowledge, competencies, and skills.

You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

Who we are

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate a b out creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.