Digital Homebuyer Experience Specialist

Mattamy Homes; Ottawa; On-site; CAD 58,000 - 88,000; Full time

Benefits offered by this job

Annual bonus program

Job summary

Mattamy Homes Canada is seeking an Online Buyer Experience Specialist in Ottawa to drive lead generation and support sales performance from our online channels. You will manage inquiries, qualify prospects, and coordinate appointments with Sales Consultants, using CRM tools to track activity and ensure timely follow-up.

The role requires at least 2 years in sales or customer-facing roles, strong CRM and MS Office skills, exceptional communication, and the ability to work evenings and weekends as

Qualifications

• 2+ years in sales, marketing, or customer service.
• Strong CRM and digital communication tools.
• Excellent verbal and written communication.
• Organized with strong time management.

Responsibilities

• Achieve appointment-setting and lead-generation goals.
• Serve as first contact for online inquiries via email and live chat.
• Qualify prospects with accurate, timely information.
• Schedule and coordinate appointments for Sales Consultants.
• Utilize CRM to manage leads and track activity.
• Engage leads through live chat to support the sales process.
• Collaborate with marketing to meet community sales goals.

Skills

CRM proficiency

Digital communication

MS Office

Customer engagement

Verbal & written communication

Time management

Social media literacy

Multitasking

Flexible schedule

Tools

Adobe Photoshop

Illustrator

Job description

Mattamy Homes Canada is seeking an Online Buyer Experience Specialist in Ottawa to drive lead generation and support sales performance from our online channels. You will manage inquiries, qualify prospects, and coordinate appointments with Sales Consultants, using CRM tools to track activity and ensure timely follow-up.

The role requires at least 2 years in sales or customer-facing roles, strong CRM and MS Office skills, exceptional communication, and the ability to work evenings and weekends as