OS&D & Office Administrator — Customer Focus & Growth

Manitoulin Transport; Saskatoon; On-site; CAD 30,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

Profit sharing

Career growth opportunities

Job summary

Manitoulin Transport is seeking a dispatcher/coordinator to manage freight tracing, exception reporting, and customer communication across North America. You will handle inquiries by phone and email, verify rerouting needs, and ensure timely responses to customers, with a focus on accuracy and service quality.

The role requires strong data entry, organization, and ability to work under pressure. Competitive wages, benefits, and growth opportunities are offered.

Qualifications

• Pleasant mannerism is required.
• Well organized.
• Ability to work unsupervised.
• Knowledge of computers and typing skills are essential.
• Excellent data entry and listening/communicating skills.
• Knowledge of dangerous goods transportation.
• Ability to prioritize and multitask.
• Ability to handle stressful situations and keep calm.
• Team player.
• Excellent communication skills, both oral & written.
• Providing customers with excellent customer service and escalating issues.

Responsibilities

• Tracing of freight, including missing freight, PODs, and B/Ls, and delivery timing.
• Prepare exception reports for customers with dropped trailers and notify shipper by 09:00 next day.
• Create interline exception reports for partner carriers across US & Canada.
• Handle customer and terminal inquiries via phone or email.
• Gather information on shortages and reporting issues to Supervisor.
• Call customers to verify damages, shortages, rerouting, and other delivery-related issues.
• Obtain return authorizations or rerouting/redelivery authorizations as needed.
• Perform camera checks for missing freight.
• Reply to emails within 45 minutes.
• Deal with upset customers in a professional manner.

Skills

Customer service

Communication

Data entry

Typing skills

Multitasking

Time management

Team player

Calm under pressure

Unsupervised work

Attention to detail

Tools

Computers

Job description

Manitoulin Transport is seeking a dispatcher/coordinator to manage freight tracing, exception reporting, and customer communication across North America. You will handle inquiries by phone and email, verify rerouting needs, and ensure timely responses to customers, with a focus on accuracy and service quality.

The role requires strong data entry, organization, and ability to work under pressure. Competitive wages, benefits, and growth opportunities are offered.