City Dispatcher

Manitoulin Transport; Whitehorse; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Profit Sharing

Benefits (including health and dental)

Opportunities for growth and promotion

Job summary

Manitoulin Transport is seeking a dedicated Dispatcher for our Whitehorse service area. You will plan and coordinate pickups and deliveries, supervise drivers, and maintain clear communication with customers and internal teams to ensure on-time service.

The role requires strong dispatch experience in LTL, solid local geography knowledge, and proficiency with AS/400 and handheld devices. TDG knowledge is a plus; training will be provided.

Qualifications

• Solid knowledge of Whitehorse and surrounding rural areas.
• Dispatch experience in an LTL environment.
• Experience with LTL load planning and city/rural route planning.
• Fluent with AS/400 and handheld devices.
• Knowledge of TDG is a strong asset and training will be provided.

Responsibilities

• Load planning and coordination for terminal pickups and deliveries including LTL planning.
• Supervising City Drivers and delegating tasks.
• Communicating with customers, drivers, and internal staff by phone and email.
• Working within AS/400 to schedule, track shipments, and perform tasks.
• Printing labels, adding comments for non-service deliveries, ensuring policy and safety compliance.
• Demonstrating leadership and promoting a safety-minded culture; assisting with appointment scheduling.

Skills

Geographical knowledge

LTL experience

Route planning

Communication

Leadership

Safety awareness

Multitasking

Shift work

TDG knowledge

Tools

AS/400 system

Handheld devices

Job description

For 60 years, Manitoulin Transport has provided comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation, safety, and dedication to reliable, timely delivery. So, if you know where you’re headed, we have the training and career development to help you get there.

Job Description

The Dispatcher role is a fast-paced, demanding position focused on planning and coordinating the pickups and deliveries for our Whitehorse service area, including surrounding rural routes. We're looking to onboard a dedicated professional to join our team and help us meet or exceed our customers' expectations.

As a Dispatcher, you'll be the nerve center of our operations, ensuring smooth and efficient daily flow. Your key duties will include:

Load Planning & Coordination:Planning and coordinating all terminal pickups and deliveries, including LTL load planning and city/rural route planning.

Driver Supervision:Supervising City Drivers , providing direction, and delegating tasks effectively.

Communication & Customer Service:Consistently answering the phone and dealing with driver requirements (e.g., hook up information, delay updates, concerns). This includes communicating effectively with internal staff and external customers.

System Management:Working within the AS/400 platform to execute scheduling, track shipments for customers, and perform other necessary system tasks.

Documentation & Compliance:Printing labels, adding comments to justify non-service deliveries, and ensuring proper company policy and safety guidelines are followed.

Leadership & Safety:Demonstrating leadership, promoting a safety-minded culture, and assisting with appointment booking and rescheduling of priorities.

Other duties as assigned.

Qualifications

The ideal candidate will have the skills and knowledge to hit the ground running in a dynamic environment.

Geographical Knowledge:Solid geographical knowledge of Whitehorse and surrounding rural areas.

LTL Experience:Previous dispatch experience in an LTL environment.

Route Planning Expertise:Experienced with LTL load planning and city/rural route planning.

Technological Capability:Computer fluent, with the ability to understand and operate an AS/400 system and handheld devices.

AS/400 experience is a strong asset;we will train the right candidate.

Communication:Excellent phone and email communicator; polite, professional, and courteous in constant interaction with customers, drivers, and management.

Work Ethic:Proven ability to multitask effectively and thrive in a fast-paced environment while handling shift work.

Leadership:Demonstrated Team Leader capabilities and the ability to delegate effectively.

Safety-mindedand possess a knowledge of TDG (Transportation of Dangerous Goods).

Additional Information

What do we offer to you?

• Profit Sharing
• Benefits (including health and dental)
• Opportunities for growth and advancement