Orthodontic/Pediatric Dental Billing Specialist

City Orthodontics and Pediatric Dentistry; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

City Orthodontics & Pediatric Dentistry in Edmonton is seeking an experienced Financial Coordinator to support either Orthodontics or Pediatric Dentistry. You will handle patient billing, insurance coordination, and accounts receivable, while communicating clearly with families about payment plans and options.

This role emphasizes organized, patient-focused financial stewardship and collaboration with clinical and administrative teams to ensure accurate, timely collections and smooth financial

Qualifications

• Experience in dental billing and insurance coordination.
• Strong accounts receivable management and collections focus.
• Clear communication with patients and families about financial options.
• Familiarity with dental practice management workflows is a plus.

Responsibilities

• Review treatment fees, payment arrangements, and financial policies with patients and families.
• Prepare and manage patient payment plans and account balances.
• Collect deposits, scheduled payments, and outstanding balances.
• Respond professionally to patient and parent questions regarding accounts, invoices, payments, and insurance coverage.
• Follow up on overdue patient accounts in a professional and respectful manner.
• Submit and manage insurance claims, predeterminations, estimates, and supporting documentation.
• Follow up on unpaid, delayed, rejected, or partially paid insurance claims.
• Monitor Accounts Receivable (AR) and proactively address outstanding balances.
• Review insurance payments and ensure payments are accurately allocated to patient accounts.
• Identify discrepancies and communicate with insurance companies, patients, and internal team members to resolve them.
• Maintain accurate financial documentation and account notes.
• For Orthodontic division: set up contracts and payment plans; coordinate benefits; manage monthly payments.
• For Pediatric Dentistry division: manage insurance claims and patient portions for treatments; review estimates with guardians.

Skills

Financial coordination

Dental billing

Accounts receivable

Insurance coordination

Patient communication

Job description

City Orthodontics & Pediatric Dentistry in Edmonton is seeking an experienced Financial Coordinator to support either Orthodontics or Pediatric Dentistry. You will handle patient billing, insurance coordination, and accounts receivable, while communicating clearly with families about payment plans and options.

This role emphasizes organized, patient-focused financial stewardship and collaboration with clinical and administrative teams to ensure accurate, timely collections and smooth financial