Orthodontic Integration Specialist - Vancouver, BC

LightForce Orthodontics; Vancouver; Hybrid; CAD 90,000 - 115,000; Full time

Benefits offered by this job

Unlimited PTO for exempt employees

9 paid holidays per year

Generous premium coverage for medical,

dental, and vision plans

Group plan voluntary life insurance

Paid parental leave

Allowances for sales roles

Workplace perks such as food/coffee

Job summary

LightForce Orthodontics is seeking an Integration Specialist to drive onboarding, adoption, and growth of our digital orthodontic system within Vancouver, BC. You will apply clinical expertise to identify opportunities, deliver tailored training, and enable practices to modernize and grow using the LightForce platform.

You will collaborate with the sales team, perform current-state assessments, and create defined work paths to achieve full adoption, while maintaining a positive customer

Qualifications

• Clinical onboarding support experience in orthodontics or dental specialty.
• Strong relationship-building with doctors and staff in clinical settings.
• Experience delivering clinical trainings and presentations to diverse audiences.
• Proven ability to lead projects and manage multiple priorities.
• Excellent communication skills and ability to translate clinical needs into actionable insights.

Responsibilities

• Provide clinical support to doctors to achieve onboarding and full integration.
• Build positive relationships with entire practice teams and partners.
• Deliver clinical training and presentations virtually and in person.
• Demonstrate leadership with customer-focused mindset and strategic thinking.
• Lead onboarding training strategy and collaborate with sales/marketing teams.

Skills

Clinical onboarding

Relationship building

Training delivery

Travel coordination

Communication

Presentations

Leadership

Education

Clinical certification in dentistry/Orthodontics

Job description

Remote within Vancouver, BC

About LightForce

LightForce is leading the digital transformation of orthodontics and redefining the standard of care for patients. Our fully digital, 3D-printed orthodontic platform increases practice efficiency, improves clinical consistency, and enables more predictable treatment outcomes.
Unlike traditional stock brackets, LightForce delivers fully customized, patient-specific brackets paired with AI-driven treatment planning—optimizing outcomes at scale. With recent advancements unlocking the next phase of digital orthodontics, LightForce continues to push the boundaries of what’s possible in personalized care.
Learn more at www.lf.co

Description

As a LightForce Integration Specialist, you will drive the onboarding, adoption, and growth of the LightForce’s orthodontic system in orthodontic practices. You will apply your clinical expertise and demonstrate comprehensive knowledge of orthodontic office processes, workflows, and knowledge of the LightForce sales strategy, to identify opportunities for growth and accelerate revenue and higher case volume. You will build and leverage influential relationships with doctors and staff by providing them with tailored clinical and operational insights with training to enable and inspire them to modernize and grow their business by utilizing the LightForce system.

While collaborating with the sales team, you will perform a thorough customer “current state” assessment, prioritize and created defined work path with each targeted customer to facilitate full adoption of the LightForce system through business needs, by creating and leveraging training resources and implementing processes and procedures with doctors and staff, while maintaining a positive customer experience. As a representative of LightForce Orthodontics, you are instrumental in communicating with customers, internal teams and leaders.

Essential Duties and Responsibilities

• Provide clinical support to doctors to achieve the goal of LightForce onboarding and full integration in orthodontic practices.
• Foster positive relationships with entire practice teams within targeted practices. Build relationships with partners, utilizing a consultative and collaborative approach with the common goal inspiring our customers to modernize and grow their business utilizing the LightForce system.
• Deliver Clinical Training and presentations both virtually and in person to a variety of customer types as well as internal audiences, to maximize implementation, utilization and integration of LightForce technology and refining office processes.
• Demonstrate leadership by being customer focused, displaying strategic thinking, having a global and company mindset, focusing on results, and continuously developing skills.
• Jointly lead and manage the new customer onboarding training strategy, assist with resource and tool development, and deliver full integration with both doctors and staff of orthodontic practices.
• Strategically work with sales and marketing and commercial support functions to prioritize opportunities.
• Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices.
• Stay active and engaged with important orthodontic related organizations to stay abreast of trends and changes in orthodontics that impact our business or customers.
• Utilize up to date knowledge of the orthodontic industry to provide clinical input for new product development and software enhancements
• Utilize data/analytics to help customer’s drive decision making
• Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of LightForce solutions.
• Diagnose positive and negative results and lead triage and execution, accordingly, communicating results to leadership. Handle multiple projects simultaneously, prioritizing tasks based on organizational need and judgment.
• Effective and independently manage booking of travel within company guidelines; ensuring to adhere to personal expenses and expense reporting requirements in a timely manner
• Be creative, self-disciplined and capable of identifying and completing critical tasks independently with a high sense of urgency

Education and Experience

• Clinical certification in dentistry or Orthodontics (RDH, EF, CDA, RDA, LDA etc.)
• 5+ years of relevant work experience in the related health industry specifically Orthodontics
• Valid Driver's license and ability to travel up to 50% of the time via plane

Required Qualifications

• Self-motivated
• Eager to learn
• Resourceful
• Reliable and Trustworthy
• Punctual
• Team player

Physical Demands

• While performing the essential functions of this job, an individual is regularly required to sit or stand, walk, travel (vehicle and plane), see, use hands and arms, listen, and speak.
• Work is generally performed in an open office, sedentary position.

Perks and Benefits (US Employees Only)

• Unlimited PTO for exempt employees
• 9 paid holidays per year
• Generous premium coverage for medical, dental, and vision plans
• Group plan voluntary life insurance
• Paid parental leave
• Allowances for those in commercial sales positions
• Workplace perks such as food/coffee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.

As set forth in LightForce Orthodontics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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