Fulfillment Specialist (Canada) Canada - Remote

Claire Manufacturing/Dandy; Toronto; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

Dental

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is seeking a Fulfillment Specialist in Toronto, Canada to support daily fulfillment operations. You will pick, pack, and ship kits, inspect items against SOPs, and maintain ready-to-ship inventory while collaborating with prep, live fulfillment, receiving, and shipping teams.

You should have 2+ years in distribution or warehousing, strong attention to detail, and excellent communication. The role requires mastering SOPs, safety practices, and tools like NetSuite, Salesforce, Zendesk, JIRA,

Qualifications

• 2+ years in distribution, warehousing, fulfillment, manufacturing, or operations.
• Ability to follow detailed SOPs and quality standards while working to cycle-time and service-level expectations.
• Strong safety mindset, including following protocols and maintaining a clean work area.
• Open to feedback and coaching from Senior team members and the Lead.
• Excellent written and verbal communication skills.

Responsibilities

• Fulfillment & Shipping: Pick, pack, ship, and close outbound kits to standard cycle times; manage replacement orders; ship accessory orders on the day of.
• Quality & Prep: Inspect outbound kits against SOPs; perform QC and imaging during prep; QC returned scanners and route them.
• Asset Recovery: Inspect returned assets and determine the appropriate path; wrap fix on scanners and laptops.
• Inventory & Receiving: Receive inbound POs; route inventory; restock pick locations; conduct cycle counts; flag discrepancies.
• Operations & Improvement: Identify inefficiencies and surface ideas; participate in pilots and SOP updates.
• Communication & Systems: Communicate across teams; use NetSuite, Salesforce, Zendesk, JIRA, RF Smart, and Slack to document tasks.

Skills

Distribution experience

Attention to detail

Communication skills

Ownership

Tools

NetSuite

Salesforce

Zendesk

JIRA

RF Smart

Slack

Microsoft Office

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is looking for a Fulfillment Specialist to support daily fulfillment operations in Toronto Canada. You’ll help ensure dental kits, accessories, consumables, and replacement orders are prepared, inspected, fulfilled, and shipped accurately and on time while maintaining ready-to-ship inventory.

You’ll work across prep, live fulfillment, receiving, inventory, quality control, asset recovery, repair routing, and shipping. The role is hands‑on and detail‑oriented: you’ll follow configuration‑specific SOPs, identify issues before they reach a customer, communicate clearly across functional areas, and surface practical ideas that make the operation safer, faster, or more accurate.

You’ll be successful in this role if you take ownership of your work, learn new processes quickly, respond well to coaching, and consistently balance speed with quality and safety in a fast‑paced fulfillment environment.

What You'll Do

Fulfillment & Shipping: Pick, pack, ship, and close Vision and Trios outbound kits to standard cycle times; execute ITX and Conversion replacement orders; pick and ship accessory and consumable orders day‑of.

Quality & Prep: Inspect every outbound kit against the configuration‑specific SOP; execute Computer QC and imaging during prep; QC returned scanners and route them appropriately.

Asset Recovery: Inspect returned assets and determine the appropriate path. Execute Wrap Fix on returned scanners and laptops.

Inventory & Receiving: Receive inbound POs and route inventory to the correct locations; restock pick locations to maintain Live Fulfillment readiness; conduct routine cycle counts and execute inventory adjustments; flag discrepancies to a Senior or Lead.

Operations & Improvement: Identify fulfillment inefficiencies and surface ideas that improve safety, speed, or accuracy. Participate in initiatives and pilots and provide input on SOP updates based on floor observations.

Communication & Systems: Communicate clearly across functional areas, especially between prep and live fulfillment workflows. Use NetSuite, Salesforce, Zendesk, JIRA, RF Smart, and Slack to execute and document daily tasks.

What We're Looking For

• Ability to work full-time in the office Monday–Friday.
• 2+ years of experience in distribution, warehousing, fulfillment, manufacturing, or operations.
• Experience solving operational problems, exercising good judgment, and communicating effectively across a diverse team.
• Strong personal accountability, organization, attention to detail, and willingness to take ownership of tasks.
• Ability to follow detailed SOPs and quality standards while working to cycle‑time and service‑level expectations.
• Strong safety mindset, including following protocols, reporting hazards, and maintaining a clean and organized work area.
• Open to feedback and coaching from Senior team members and the Lead.
• Curious and comfortable learning new processes and operational systems.
• Proficiency in Microsoft Office Suite (Excel, Outlook) and/or ERP/order management systems.
• Excellent written and verbal communication skills.

Bonus Points For

• Experience with NetSuite, Salesforce, Zendesk, JIRA, RF Smart, or Slack.
• Experience in healthcare, dental, medical-device, or another quality‑sensitive environment.
• Experience improving processes, participating in pilots, or contributing to SOP updates.

Dandy is committed to building an inclusive workplace where people with different backgrounds and experiences can contribute, grow, and succeed. We value collaboration and the ability to work effectively with a diverse range of people.

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION

Dandy provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.

We invite all applicants to voluntarily self-identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.

• Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
• White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
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• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
• Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
• American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

SELF-IDENTIFICATION OF VETERAN STATUS

If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection

• Disabled veteran – A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability
• Recently separated veteran – A veteran separated during the three‑year period beginning on the date of the veteran's discharge or release from active duty in U.S military, ground, naval, or air service
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I identify as one or more of the classifications of protected veteran listed above

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