National Account Manager, Special Markets (1 Year Contract)

Align Technology; Toronto; On-site; CAD 135,000 - 165,000; Full time

Job summary

A leading medical technology company is seeking a National Account Manager to drive sales growth and develop strategic relationships within Dental Service Organizations. The ideal candidate will have over 10 years of B2B sales experience, with significant expertise in managing large accounts. Responsibilities include sales strategy implementation, achieving quotas, and collaborating with cross-functional teams. Strong project management and analytical skills are essential. This role requires travel up to 50% and proficiency in Microsoft tools and Salesforce.com.

Qualifications

• 10+ years professional B2B sales experience.
• 2+ years national account management sales experience preferred.
• Knowledge of ortho and dental products preferred.

Responsibilities

• Drive sales growth through strategic initiatives with C-suite decision makers.
• Implement sales strategies consistent with Align’s direction.
• Develop and maintain relationships with key accounts.

Skills

Strategic planning

Project management

Business acumen

Analytical skills

Microsoft Office

Salesforce.com

Education

BA/BS or equivalent

Job description

Department

Sales

Location

Canada-Ontario-Field based

Compensation

$150,000 / year

Description

National Account Manager (NAM) will be responsible for driving incremental sales and market share growth through direct and indirect selling efforts within an assigned Dental Service Organization. The candidate will accomplish this by creating strategic initiatives with C‑Suite level decision makers/influencers within targeted account and through implementing the Align Digital Platform as a complete and innovative solution for Orthodontic and Digital Impression needs. The NAM will be responsible for achieving sales quota and assigned strategic objectives. The NAM will also be responsible to develop, communicate and implement sales strategies and executable plans designed to accomplish specific sales goals both internally and externally. This individual will assist in the creation of standardized processes and scalable operational workflows. Qualified candidates will need to show a successful commercial record of accomplishment in managing large national accounts and multi‑layered projects.

Drive Sales Results

• Meets or exceeds organizational key performance indicators, sales targets and quotas for assigned account; monitor account performance and redirect efforts when goals are not being met; champion change efforts to increase sales effectiveness; negotiate with DSO’s, at highest levels needed; finds ways to leverage current footprint in targeted account for higher level access to decision makers; makes tough, pragmatic decisions when necessary. Remains agile to adjust sales approach and tailors to key stakeholder.

Build Enterprise Level Strategic Customer Relationships

• Responsible for building customer loyalty and multiple relationships within the highest levels of key functional areas in customer organizations; identifies strategic business opportunities within DSO; establishes effective relationships with key customers, both externally and internally;
• Creates strategic dialogue with high level decision makers/ influencers within targeted account to position Align as a complete solution for the Orthodontic care and Digital Scanning Impression needs; puts a high priority on both customer and Company interests when making decisions; leads by example and responds quickly and competently to customer issues; continually searches for ways to improve competitive advantage.

Plan, Organize and Administer DSO Selling Efforts

• Translate business strategies into clear objectives and tactics; collaborates and influences cross‑functional sales/ marketing/ finance teams effectively; creates realistic plans taking into account strategic pricing, budget constraints, and operating income/expenses; plans, prepares and follows up on sales forecasts, budgets; anticipates problems and develops contingency plans; establishes and implements effective and efficient procedures for communication across cross‑functional teams.

Demonstrate Leadership/Collaborates With Others

• Partner with the General Manager of Special Markets to develop mutually beneficial contracts, implement contracts, and develops timely responses to all national bid opportunities; provides corporate selling consultation and coaching to field sales managers and territory managers on national accounts when appropriate; acts as liaison between key customer contacts and other functions within Align including Marketing, Business Consulting, Legal, Customer Service, Logistics, Virtual Implementation and Commercial groups in order to develop appropriate strategic direction and office level support; influences and shapes the decisions of upper management; provide compelling rationale for ideas; works toward win/win solutions whenever possible. Ability to collaborate amongst internal and external cross‑functional teams; directly influence others; lead with organizational values as guiding principle.

Implement Sales Strategy

• Implement sales plans and strategies for assigned accounts consistent with the Align’s strategic direction and Align’s sales policies. Adapt sales direction through a consistent and deep understanding of the market; change sales strategy as markets change; identifies creative opportunities to maintain Align’s competitive edge within assigned national account.

What We're Looking For

• Candidates must have the ability and willingness to travel, including overnight and some weekends up to 50% of the time
• Strong knowledge of C‑level contacts at assigned DSO preferred
• Strong strategic planning and project management skills at the national and regional level
• Strong business acumen and analytical skills; ability to make data‑based decisions
• Knowledge of Ortho and Dental products preferred
• Exceptional organizational, prioritization and project management skills
• Able to work independently and make timely, accurate and educated decisions
• Ability to adapt and strong willingness to be a change agent
• Exhibits strong leadership characteristics; ability to influence others and operate with a high sense of urgency
• Knowledge of current DSO industry trends, technologies, competitors, and place in the market
• Ability to consistently work, manage and function with integrity
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to lead a group of functional support team‑members in developing and executing a shared business vision
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Salesforce.com
• Solid written, and verbal English communication skills with French/ English bilingualism an asset
• Legally entitled to work in Canada and travel up to 40% of the time within Canada and on occasion to the US.

EDUCATION and/or EXPERIENCE

• College graduate (BA/BS) or equivalent program required
• 10+ Years Professional B2B sales experience required
• 2+ Years National Account Management sales experience preferred
• Dental and/or Medical Device sales experience preferred

Pay Transparency

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position. We welcome applicants from all backgrounds. We use automated tools (including artificial intelligence “AI”) in our hiring process. This may include AI‑based screening or assessment of applications. All final hiring decisions will be made by humans.

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.