Organizational Change Management (OCM) Lead

Horizon Computer Solutions; Saskatoon; On-site; CAD 90,000 - 130,000; Full time

Job summary

Horizon Computer Solutions is seeking an experienced Organizational Change Management (OCM) Lead to support a large-scale retail transformation program. This role focuses on leading the OCM and Readiness function, preparing leaders, stakeholders, and end users for a significant business transformation.

The position involves developing an integrated change roadmap, engaging executives, and collaborating with Training and Communications teams to ensure sustainable adoption.

Qualifications

• 10+ years of Organizational Change Management and/or Transformation experience.
• Experience leading large-scale, technology-enabled business transformation initiatives.
• Experience establishing change frameworks, governance models, and readiness approaches from the ground up.
• Strong stakeholder analysis, engagement, sponsorship, and change impact assessment experience.
• Experience leading organizational readiness, adoption, and reinforcement activities.

Responsibilities

• Lead the development and execution of the Organizational Change and Readiness Strategy.
• Establish and maintain an integrated change roadmap aligned with program milestones and governance requirements.
• Develop and manage stakeholder engagement and sponsorship strategies.
• Facilitate executive, leadership, and stakeholder workshops, readiness reviews, and engagement sessions.
• Lead change impact assessments and maintain change impact frameworks and registers.
• Assess impacts to people, processes, roles, operations, controls, and support models.
• Develop and manage organizational readiness frameworks, scorecards, reporting, and deployment readiness activities.
• Identify organizational risks, readiness gaps, and mitigation strategies.
• Support adoption, reinforcement, and continuous improvement initiatives.
• Partner closely with Training and Communications teams to ensure successful change adoption and sustainment.
• Support Beta, Pilot, implementation planning, and transition-to-operations activities.

Skills

10+ years experience

Organizational Change Management

Transformation leadership

Stakeholder engagement

Change impact assessments

Governance and readiness

facilitation skills

Job description

We're Hiring: Organizational Change Management (OCM) Lead

We are seeking an experienced Organizational Change Management (OCM) Lead to support a large-scale retail transformation program that will modernize operations, standardize business processes, and establish a scalable platform for future growth.

This role will lead the Organizational Change Management and Readiness function, helping prepare leaders, stakeholders, operational teams, and end users for a significant business transformation.

Opportunity Highlights

• Contract Opportunity
• Initial 1-Year Term
• Strong Extension Potential
• Expected Engagement Duration: 2+ Years
• Large-Scale Technology-Enabled Transformation Program
• Full-Time Engagement

Key Responsibilities

• Lead the development and execution of the Organizational Change and Readiness Strategy.
• Establish and maintain an integrated change roadmap aligned with program milestones and governance requirements.
• Develop and manage stakeholder engagement and sponsorship strategies.
• Facilitate executive, leadership, and stakeholder workshops, readiness reviews, and engagement sessions.
• Lead change impact assessments and maintain change impact frameworks and registers.
• Assess impacts to people, processes, roles, operations, controls, and support models.
• Develop and manage organizational readiness frameworks, scorecards, reporting, and deployment readiness activities.
• Identify organizational risks, readiness gaps, and mitigation strategies.
• Support adoption, reinforcement, and continuous improvement initiatives.
• Partner closely with Training and Communications teams to ensure successful change adoption and sustainment.
• Support Beta, Pilot, implementation planning, and transition-to-operations activities.

Required Qualifications

• 10+ years of Organizational Change Management and/or Transformation experience.
• Demonstrated experience leading large-scale, technology-enabled business transformation initiatives.
• Experience establishing change frameworks, governance models, and readiness approaches from the ground up.
• Strong stakeholder analysis, engagement, sponsorship, and change impact assessment experience.
• Experience leading organizational readiness, adoption, and reinforcement activities.
• Ability to work effectively across business, operations, technology, vendors, and distributed stakeholder groups.
• Strong facilitation, written communication, relationship management, and executive presentation skills.
• Proven ability to influence without direct authority and translate complex decisions into practical organizational action.

Preferred Qualifications

• Retail transformation or retail technology implementation experience.
• Point-of-Sale (POS), store systems, or other operationally critical platform experience.
• Experience working within multi-site, distributed, franchise, co-operative, or federated operating environments.
• Experience supporting Beta, Pilot, phased deployment, and transition-to-operations activities.
• Prosci, CCMP, or equivalent Change Management certification.

Ideal Candidate

You are a senior transformation practitioner who understands that successful change is driven by stakeholder engagement, impact management, sponsorship, organizational readiness, adoption, and sustainment. You are equally comfortable developing strategy, facilitating workshops, managing readiness risks, and supporting front-line teams through complex change.