Optometric Assistant

Lmc; Bolton; On-site; CAD 28,000 - 32,000; Full time

Job summary

LMC is seeking a dedicated Optometric Assistant to join our eye care team in Bolton, Ontario, on a permanent full-time basis. The role focuses on delivering high-quality service, patient interactions, and support for clinical procedures.

Responsibilities include front desk duties, preliminary testing, EMR maintenance, and assisting optometrists. Prior medical or optical experience is valued, but training is available for the right candidate, with a strong emphasis on accuracy and patient care.

Qualifications

• Experience in a medical office or optical setting preferred.
• Familiarity with EMR systems such as Revolution or Epic.
• Knowledge of eye care terminology and general healthcare practices.
• Experience with scheduling, billing, and insurance processing.
• Retail sales experience advantageous in optical or healthcare environments.
• Excellent communication skills with compassionate patient care and attention to detail.

Responsibilities

• Greet patients and manage front desk duties, including scheduling and check-in/out.
• Assist with patient care activities, including preliminary testing and vision screenings.
• Maintain electronic medical records using EMR systems such as Epic.
• Prepare exam rooms and assist optometrists during eye examinations and procedures.
• Educate patients on optical products, lens options, and frame selections to support sales.
• Manage inventory of optical supplies and assist with ordering as needed.
• Support billing processes and insurance verifications related to patient visits.
• Provide excellent customer service by addressing patient inquiries and ensuring a positive experience.
• Collaborate with team members to ensure clinic efficiency and patient satisfaction.

Skills

Front desk operations

EMR systems knowledge

Eye care terminology

Patient care

Retail sales experience

Tools

Epic

Job description

Optometric Assistant

We are seeking a dedicated and detail-oriented Optometric Assistant to join our eye care team at our Individual Eyes location in Bolton on a permanent full-time basis. The ideal candidate will provide exceptional patient care, support our optometry staff, and ensure smooth clinic operations. This role offers an excellent opportunity for individuals interested in the healthcare and optical fields, with a focus on delivering high-quality service. Prior experience in medical offices or optical settings is preferred, but training will be provided for the right candidate. The Optometric Assistant plays a vital role in managing patient interactions, maintaining electronic medical records, and supporting clinical procedures.

Responsibilities

• Greet patients warmly and efficiently manage front desk duties, including scheduling appointments and checking patients in/out


• Assist with patient care activities, including preliminary testing and vision screenings


• Maintain accurate electronic medical records using systems such as Epic or similar platforms


• Prepare exam rooms and assist optometrists during eye examinations and procedures


• Educate patients on optical products, lens options, and frame selections to support retail sales efforts


• Manage inventory of optical supplies and assist with ordering as needed


• Support billing processes and insurance verifications related to patient visits


• Provide excellent customer service by addressing patient inquiries and ensuring a positive experience


• Collaborate with team members to ensure clinic efficiency and patient satisfaction

Qualifications

• Previous experience in a medical office or optical setting is highly desirable


• Familiarity with electronic medical records systems such as Revolution or similar platform


• Strong knowledge of medical terminology related to eye care and general healthcare practices


• Experience with front desk operations, including scheduling, billing, and insurance processing


• Background in retail sales or sales experience is highly advantageous, especially within optical or healthcare environments


• Excellent communication skills with the ability to provide compassionate patient care


• Ability to work efficiently while maintaining attention to detail


• Prior optical experience and familiarity with optical products is highly beneficial

Compensation range: The expected compensation for the position is $20-$23/hourly. Actual compensation will be based on a candidate's credentials, experience and geographic location in which the position is located.

AI Disclosure: LMC does not use Artificial Intelligence (AI) to screen, assess or select candidates for this position.

Position Vacancy: This position is for an existing vacancy.